Capgemini · 4 hours ago
Service Delivery Manager - Application Maintenance Support Lead
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $210K/yrCapgemini is a global business and technology transformation partner, and they are seeking a Service Delivery Manager - Application Maintenance Support Lead. The role involves leading the Application Maintenance Support function for the client’s US Market and overseeing core ITIL processes, ensuring 24/7 support availability for major incidents and managing client relationships to ensure service delivery meets contractual requirements.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Lead the Application Maintenance (AM) Support function for client’s US Market
Oversee core ITIL processes including incident management and problem management
Ensure 24/7 support availability for Major Incident Management (MIM) and urgent management requests or escalations
Partner with client’s Technology Support Senior Director, Directors, and Capgemini Engagement Managers to strategize delivery
Collaborate closely with the Offshore Support Leader to align on strategic direction and day-to-day operations
Represent support functions in Quarterly Business Reviews (QBRs), showcasing wins, scope changes, and strategic goals
Define and refine support processes and protocols to ensure clarity and alignment across all stakeholders
Drive continuous improvement initiatives across support operations
Spearhead initiatives under the Proactive Support Team
Coordinate development ideas and identify enhancement opportunities to improve service delivery
Manage coordination across multiple towers including deployment, restaurant technology, and solution readiness
Lead escalation handling and critical care actions to ensure timely resolution
Qualification
Required
Application Maintenance (AM) Support
Major Incident Management (MIM)
ITIL processes
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
Founded in 1967
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
2026-01-12
2026-01-08
2026-01-06
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