Dura Digital · 1 month ago
VP, Delivery & Customer Success
United States
Full-time
Remote
Director/Executive
10+ years expDura Digital is a global technology services company focused on AI-enabled transformation. The VP, Delivery & Customer Success will lead the delivery strategy and ensure exceptional customer experiences while driving financial accountability and team leadership across global studios.
Artificial Intelligence (AI)Information TechnologyUX Design
Responsibilities
Own end-to-end delivery across all Dura Digital studios, ensuring our mission is reflected in every project we deliver
Lead delivery strategy, standards, and governance to ensure world-class execution across AI, data, design, engineering, and product engagements
Drive excellence across scope management, quality, timelines, financial performance, and client outcomes
Ensure all teams deliver in alignment with Dura Digital’s values: curious, vocal, trusted, creative, available, respectful
Serve as the senior point of escalation for key client relationships, ensuring delivery aligns with expectations and strategic goals
Drive customer satisfaction across all engagements, ensuring clients feel empowered and supported through their AI-enabled transformation
Conduct ongoing reviews, retrospectives, and feedback loops to continuously strengthen customer trust and long-term relationships
Own delivery financials, including project profitability, margin targets, utilization, forecasting, and resourcing
Partner with Finance and Operations to maintain a healthy delivery pipeline, optimize team allocation, and drive sustainable growth
Implement financial governance and risk controls that ensure engagements are delivered efficiently and profitably
Lead and mentor delivery leaders across global studios (Engineering, Data & AI, Human-Centered Design, Product)
Strengthen delivery capabilities, tools, and methodologies to continuously improve velocity, quality, and consistency
Foster a collaborative, high-performing culture that supports innovation and excellence in AI-enabled delivery
Partner closely with Sales, Client Success, Marketing, Product, and studio leadership to align delivery operations with business strategy
Support pre-sales and scoping to ensure engagements are grounded in realistic, achievable, and value-aligned delivery plans
Translate lessons learned into delivery frameworks, processes, and reusable assets that strengthen our mission and value proposition
Qualification
Required
10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions
5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations
Strong understanding of modern delivery frameworks (Agile, DevOps, AI/ML lifecycle, product delivery)
Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects
Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills
Experience leading remote, dual-shore, or global delivery teams
A genuine alignment with Dura Digital's mission and values: you empower clients, elevate teams, and lead transformation with clarity and empathy
Benefits
Competitive compensation
Supportive leadership
Significant opportunity for impact and career growth
Company
Dura Digital
Dura Digital provides product engineering, cloud, data, and AI services for MVPs, modernizations, and integrations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase