PNC · 1 day ago
Account Manager II
United States
Full-time
Remote
Mid Level
$55K/yr - $120K/yr
3+ years expPNC is a company focused on delivering the best experience for its customers, and they are seeking an Account Manager II to join their Treasury Management organization. The role involves developing and maintaining long-term client relationships, providing sales support, and managing client matters to ensure positive relationships and effective service delivery.
BankingFinanceFinancial Services
No H1B
Responsibilities
Under supervision, responsible for developing and maintaining assigned long-term client relationships
Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units
May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients
Serves as point of contact for client matters
May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship
This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities
Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed
May work with in-house counsel and clients on contract negotiations
This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines
Participates in the analysis, assessment and documentation of client requirements
Forecasts and tracks key account metrics
May identify customization needs, and work with service partners to decision/implement
Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues
Serves as an escalation point for high severity requests or issues
Works towards finding the best solution to maintain a positive client relationship
Qualification
Required
Developing and maintaining assigned long-term client relationships
Providing sales or consultative support to clients
Serving as the liaison between clients and operational servicing units
Participating in pricing and resource discussions
Developing the scope of service provided to existing and potential clients
Identifying and developing new servicing opportunities with existing clients
Leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities
Negotiating servicing agreements and servicing fees for existing clients
Working with in-house counsel and clients on contract negotiations
Reviewing servicing agreements to ensure contract terms meet servicing guidelines
Participating in the analysis, assessment and documentation of client requirements
Forecasting and tracking key account metrics
Identifying customization needs and working with service partners to decision/implement
Managing processes outlined in the contract
Partnering to resolve challenges regarding implementation and production issues
Serving as an escalation point for high severity requests or issues
Finding the best solution to maintain a positive client relationship
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities
Preferred
Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Account Management
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process
University / college degree
3+ years of relevant / direct industry experience
Certifications are often desired
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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