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HighLevel · 10 hours ago

Director, Organizational Development & Learning

United States

Full-time

Remote

Director/Executive

12+ years exp

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. The Director, Organizational Development & Learning will be responsible for defining and executing the L&D charter, integrating learning with organizational development, talent management, and business strategy, and enabling scalable growth in a high-velocity SaaS environment.

AdvertisingCRME-Commerce PlatformsMarketing

Responsibilities

Define and own the Learning & Development charter, vision, and multi-year roadmap, aligned with business priorities and the growth strategy

Position L&D as a strategic lever for performance, engagement, and organizational health

Establish governance, operating models, and success metrics for all learning initiatives

Lead OD initiatives, including organisational diagnostics, capability modelling, culture interventions, and change management

Embed learning into change programs, transformations, and scaling efforts

Partner with Talent and People teams to align L&D with: Performance management, Career architecture and progression, Leadership pipeline and succession planning, Key and critical talent development

Design leadership and manager development programs that support current and future capability needs

Design and scale leadership development programs across levels (new managers, senior leaders, executives)

Build functional and capability programs aligned to business outcomes

Enable managers as coaches through targeted enablement and toolkits

Oversee the design of blended learning experiences (VILT, digital, cohort-based, on-the-job)

Ensure adult learning principles, real-world application, and measurable impact are embedded in all programs

Leverage internal SMEs and external partners strategically

Own the learning technology ecosystem (LMS/LXP, content platforms, analytics)

Drive adoption of modern, scalable, and AI-enabled learning solutions

Ensure strong data integrity, reporting, and learning insights

Define and track learning effectiveness using KPIs tied to performance, behavior change, and business results

Use analytics and feedback loops to continuously refine programs

Communicate impact and insights to executive stakeholders

Build, lead, and develop a high-performing L&D team (internal and vendor partners)

Establish clear roles, career paths, and capability standards within the L&D function

Foster a culture of innovation, experimentation, and excellence

Qualification

L&D strategyOrganizational developmentLeadership developmentTalent managementChange managementData-driven mindsetJob architecture designSystems-level thinkingTeam leadershipStrategic thinking

Required

Bachelor's degree required; Master's / MBA preferred

Certifications in OD, L&D, coaching, or change management (e.g., CPTD, ATD, ICF, Prosci) are a plus

12+ years of progressive experience in Learning & Development, Organizational Development, and/or Talent Management

Proven experience building or transforming L&D functions in high-growth, global, SaaS or product-led organizations

Strong track record of partnering with senior leaders and influencing at the executive level

Deep expertise in: L&D strategy and operating models, Organizational development and change management, Leadership development and succession planning, Talent and performance ecosystems

Experience designing job architectures, competency frameworks, or career paths (strong plus)

Data-driven mindset with the ability to connect learning outcomes to business impact

Strategic thinker with strong execution discipline

Systems-level thinker who connects learning, talent, culture, and performance

Comfortable operating in ambiguity and building from zero to scale