Brotherhood Mutual Insurance Company ยท 1 month ago
Tech Support Engineer I
Fort Wayne, Indiana, United States
Full-time
Onsite
New Grad, Entry LevelBrotherhood Mutual Insurance Company is seeking a Tech Support Engineer I to provide timely helpdesk resolutions and manage hardware and software inventory. The role involves training employees on technology use and participating in technology rollout projects.
AppsInsuranceLegal
Responsibilities
Document and resolve all user requests for technical support related to applications or technology provided by the company through thorough analysis and research of problems while collaborating with key departmental resources
Oversee the timely setup of all new user hardware and software
Participate in technology rollout projects including software upgrades, hardware deployment, printer installation and removal, etc
Participate in projects including analysis, systems design, testing, implementation and documentation, as directed by management
Create training materials for employees on the use of technology and applications
Provide first level vendor contact for troubleshooting and purchasing activities
Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role
Complete other projects as assigned
Qualification
Required
Must possess clear written and verbal (phone) communication skills
Must work well in team environment with open communication and strong collaboration toward team goals
Must be familiarity with configuration and troubleshooting of Windows, macOS, hardware, software applications, printing systems, and Office 365
Must demonstrate patience working with people struggling to learn technical systems
Must effectively interface with external contacts as well as Brotherhood employees, managers, and department staff members
Associate's degree in Information Technology or related field of study is required
Preferred
Bachelor's degree is desired
Technology and/or Insurance Certifications (A+, Network+, Microsoft, Apple, CPCU, CISR, etc.) are desired
Background in any aspect of the insurance industry is desired
Company
Brotherhood Mutual Insurance Company
Brotherhood Mutual Insurance Company offers multiple commercial insurance programs, legal assistance and property protection technology.
Founded in 1917
501-1000 employees
H1B Sponsorship
Brotherhood Mutual Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Robison
President and CEO
Recent News
2024-04-14
2023-08-04
Company data provided by crunchbase