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SAIC · 6 hours ago

ServiceNow Software Engineer

Quantico, VA

Full-time

Hybrid

Senior Level, Lead/Staff

9+ years exp

SAIC is seeking a ServiceNow Software Engineer Senior to enhance and automate IT service management processes for the DCSA OCIO client engagement. The role involves designing, developing, and implementing ServiceNow solutions, collaborating with stakeholders to gather requirements, and providing technical leadership to junior developers.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

Responsibilities

Design, develop, and implement ServiceNow solutions, including but not limited to modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM)

Customize ServiceNow applications and facilitate configuration management of all implemented changes

Develop workflows, scripts, business rules, UI policies, UI actions, client scripts, and notifications

Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and integration hub

Automate routine tasks and processes to improve efficiency and reduce manual efforts

Serve as a technical advisor and lead on ServiceNow projects and initiatives

Provide guidance and mentoring to junior developers and team members

Conduct code reviews and ensure adherence to best practices and coding standards

Work closely with stakeholders, including business analysts, project managers, and end-users, to gather and understand requirements

Translate business requirements into technical specifications and actionable development tasks

Conduct thorough testing of developed solutions to ensure quality and functionality

Troubleshoot and resolve issues and defects promptly

Create and maintain detailed technical documentation, including design specifications, test plans, and user guides

Generate and present reports on system performance, usage metrics, and project status

Qualification

ServiceNow developmentITIL processesJavaScriptServiceNow Certified System AdministratorServiceNow Certified Application DeveloperAgile/Scrum methodologiesHTMLCSSDevOps practicesProblem-solving skillsCommunication skillsInterpersonal skills