This job has closed.

Angry Chickz · 20 hours ago

Operations - Director of Operations

Los Angeles, CA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Angry Chickz is a growing restaurant brand, and they are seeking a Director of Operations to drive operational excellence and team development across all locations. This role involves overseeing daily performance, managing financials, and leading a team to ensure brand standards and guest satisfaction are consistently met.

Restaurants

Responsibilities

Oversee daily performance across all restaurants to ensure operational excellence, guest satisfaction, speed of service, and food quality

Set clear performance expectations and hold teams accountable to company standards

Review and analyze financials, including P&L, COGS, labor, and controllables, implementing action plans to improve results

Proactively manage prime costs and ensure stores consistently meet or exceed budget targets

Create effective communication channels between restaurants, District Managers, and the Support Center

Recruit, train, develop, and coach District Managers, General Managers, and emerging leaders

Build a strong leadership pipeline through ongoing feedback, performance evaluations, and succession planning

Foster a high-performance culture grounded in positivity, accountability, and our Angry Chickz values

Ensure training programs for MITs, new hires, and ongoing development are executed consistently

Actively participate in the recruitment, interviewing, and hiring of DMs and GMs

Serve as a strategic partner to the CEO and Executive Team, providing insights to guide company growth

Lead operational readiness for new store openings, working closely with the Support Center, NRO, and Construction teams

Develop and execute operational strategies to support expansion into new markets

Prepare and deliver presentations, reports, and business reviews as needed

Ensure operating systems, policies, and brand standards are consistently taught, followed, audited, and corrected when needed

Ensure restaurants deliver the signature Angry Chickz guest experience—fast, friendly, and crave-worthy

Participate directly in store operations during visits to support training, service, and overall execution

Drive continuous improvement initiatives to increase efficiency, profitability, and team engagement

Partner with Finance, HR, Supply Chain, IT, Training, and Marketing to align operational strategies with company goals

Support the rollout of new products, promotions, and company initiatives

Provide real-time operational feedback to guide decisions that impact the field

Qualification

Multi-unit restaurant leadershipFinancial acumenStrategic planningRestaurant operations knowledgeMicrosoft Office proficiencyToast POS proficiencyTeam developmentCommunicationProblem-solving skillsCross-functional collaboration