Experience and Group Sales Manager jobs in United States
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Sentral · 3 days ago

Experience and Group Sales Manager

positionScottsdale, AZ
timeFull-time
remoteOnsite
seniorityMid Level

Sentral is a network of communities redefining the way people live, and they are seeking an Experience & Group Sales Manager to deliver exceptional on-site guest experiences while supporting group, corporate, and extended-stay sales efforts. This role leads the Experience Team and serves as a key on-site partner to Corporate Sales and property leadership.

CommercialCommunitiesHospitalityReal EstateResidential

Responsibilities

Lead and model five-star hospitality for all guests and residents
Oversee the full guest journey: pre-arrival communication, arrival, stay support, and departure
Ensure rooms, amenities, and teams are prepared for arrivals and transitions
Plan and execute guest and resident events in partnership with Marketing
Coach and lead the Experience Team to consistently deliver high-quality service and positive reviews
Ensure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack)
Support SOPs, guest communications, and experience-related processes
Coordinate with housekeeping partners to ensure service quality and readiness
Serve as the on-site liaison between Corporate Sales and community teams
Support onboarding and execution of group and corporate accounts
Assist with RFPs, booking platforms, rate coordination, and corporate leases
Respond to group inquiries, billing questions, and on-site issue resolution
Conduct regular audits of third-party sales platforms and listings

Qualification

Hospitality managementCustomer serviceCommunication technologyEvent planningInterpersonal skillsTeam leadershipFlexibilityIntegrityActive listeningWritten communicationVerbal communication

Required

Bachelor's degree in hospitality management preferred
Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
Exceptional interpersonal and self-awareness skills, including active listening skills
Proficient with communication technology and quick learner of new software
Excellent written and verbal communication skills – ability to articulate not just the 'what' but the 'why' of our culture
Demonstrated enthusiasm for creating inclusive and respectful workplaces
Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
Ability to work a flexible schedule, including evenings and weekends
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen

Company

Sentral

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Sentral is a network of residential communities that consists of designer apartments with in-built workspace and rooftop pools.
dateFounded in 2021
location
Denver, Colorado, USA
people-size201-500 employees
web-link
https://www.sentral.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Todd A. Butler
Chief Technology Officer
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Jenni Beltran
People Team Business Partner
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Recent News

PR Newswire
Sentral Enters Houston Market; Expands Bay Area Presence
2025-10-09
citybiz
Stella at Star Metals Welcomes Three New Service Brands to Further Amenitize West Midtown’s Star Metals District
2025-08-29
PRNewswire
Sentral Expands Management Portfolio with Two New Markets
2024-05-24
Company data provided by crunchbase