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Lutron Electronics · 15 hours ago

Inside Sales Representative

Austin, TX

Full-time

Onsite

Entry Level

2+ years exp

Lutron Electronics is a worldwide leader in innovative lighting control and shading solutions. The Inside Sales Representative will focus on building relationships with luxury residential trade customers, providing sales support, product education, and managing customer inquiries to drive growth and retention.

ElectronicsEnergyEnergy EfficiencyIndustrial EngineeringInnovation ManagementLightingManufacturingSensorSmart Building

Responsibilities

Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron: you will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron

Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

Build a strong knowledge of our innovative lighting control, lighting and shading products & solutions

Gain a strong understanding of market dynamics in the luxury residential custom electronics market space

Utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries

Deliver Exceptional Experiences: Your commitment to excellence ensures every customer feels valued and supported through outstanding service

Build Strong Relationships: You’ll play a key role in connecting with new customers and revitalizing small or underperforming accounts

Drive Growth and Retention: By promoting customer loyalty and encouraging adoption of new and existing products, you’ll help expand our company’s reach

Champion Industry Leadership: Your communication skills, product expertise, and problem-solving abilities will reinforce our position as the trusted leader in the market

Qualification

Customer-centric experienceSales supportProduct knowledgeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointRelationship buildingProblem-solvingCommunication skillsCreative thinking

Required

<2 years of customer-centric, professional experience and Bachelor's degree required OR >2 years of customer-centric, professional experience and High School diploma required

If you have <2 years of customer-centric, professional experience and a Bachelor's degree, a minimum 2.8 cumulative GPA is required

Must be located within commutable distance of Austin TX to accommodate in-office schedule

You have proficiency in Microsoft Word, Excel and Powerpoint and ability to efficiently work in fast-paced environment while navigating multiple systems

Benefits

Comprehensive Benefits: Enjoy a competitive and well-rounded benefits package designed to support your health, well-being, and future.

Career Growth Opportunities: Advance your career through hands-on learning, interactive training programs, shadowing experiences, and personalized mentoring.

Broad Business Exposure: Gain insight into every facet of our organization—from engineering and production to sales and beyond—building a well-rounded foundation for success.