QBE North America · 5 hours ago
IT Client Services Analyst
Ramsey, MN
Full-time
Hybrid
New Grad, Entry Level
$28/hr - $42/hrQBE North America is a company focused on enabling a more resilient future for its customers and communities. They are seeking an IT Client Services Analyst to provide IT support by troubleshooting hardware and software for assigned sites and remote employees, ensuring a quality end-user experience.
Insurance
No H1B
Responsibilities
Provides IT desktop services/support for employees and customers
Participate in answering incoming support calls and managing call queue
Ensure tickets are worked and resolved in accordance with SLA using ticket management system
Facilitate accurate records by ensuring equipment asset tags are updated in system
Provide technical knowledge and advice to drive improvement initiatives
Delivery of defined starter/mover/leaver services
Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun
Qualification
Required
Associate's degree or equivalent combination of education and work experience
Applications Support
Communication
Critical Thinking
Customer Service
Financial Systems
Incident Response
Information Technology (IT) Support
Intentional collaboration
Managing performance
Mentorship
Problem Solving
Risk Management
Service Improvement
Stakeholder Management
Technical Support
Preferred
Knowledge of general computer troubleshooting and support
Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts
Microsoft Windows 11
Microsoft Office
Citrix Workspace
Active Directory
VPN
MFPs (multi-function printers)
Benefits
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company
QBE North America
QBE North America is a global insurance leader focused on helping customers solve unique risks, so they can focus on what matters most.
Founded in 1991
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Mulligan
Chief Operating Officer
John Livatino
Senior Vice President
Recent News
2025-09-29
2025-09-29
Company data provided by crunchbase