Academy Museum of Motion Pictures · 14 hours ago
Visitor Services Associate
Los Angeles, CA
Part-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expAcademy Museum of Motion Pictures is seeking Visitor Services Associates to enhance the visitor experience through sales and customer engagement. The role involves welcoming visitors, handling ticket sales, and providing information about museum offerings while maintaining a friendly and inclusive environment.
Museums & Institutions
Responsibilities
Work well with people of diverse backgrounds and experiences
Champion the museum’s mission
Warmly welcome visitors to the museum with a friendly demeanor and initiate engagement to launch their experience with information on all Museum offerings, including exhibitions, events, daily activities, film screenings, group sales, retail products, and Fanny’s Restaurant and Café
At the Winkler Welcome Center, handle cash transactions and assist visitors with tickets to the museum, screenings, and special events
Sell Museum merchandise and related products in the Academy Museum Store
Sell tickets and staff at the Oscars Experience gallery
Focus on sales of Museum memberships at all sales locations
Handle group sales inquiries, support group check-in, and ensure groups are prepared for their visit
Act as a communications representative for the museum, assisting via phone and email and providing excellent customer support to our visitors
Support events hosted by the museum, including screenings, activations, and special programs
Demonstrate skill in addressing customer complaints and concerns with patience and empathy
Demonstrate a commitment to upholding the museum’s values and mission
Attend department meetings/huddles, read departmental memos, and remain aware of all policy updates
Other duties as assigned
Qualification
Required
A high school diploma or equivalent certificate of completion
1+ years of sales or hospitality experience (e.g., customer service, retail, other front-facing roles)
A commitment to diversity, equity, accessibility, and inclusion
The drive and energy to play a key role in the success of the Museum
Flexible and highly adaptable; maintains a positive attitude when asked to shift priorities
A strong candidate is energized by people
The ability to be proactive and use independent judgment and initiative
The availability to work nights, weekends, and holidays
Full vaccination against COVID-19 is required, including any booster vaccinations as applicable
Preferred
Experience with security issues is a plus
Company
Academy Museum of Motion Pictures
Academy Museum of Motion Pictures offers a glimpse behind the screen, illuminating the creative and collaborative process of filmmaking.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Homma
Director and President
Recent News
The Express Tribune
2025-11-08
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