Attentive · 12 hours ago
Director, Customer Success Operations
United States
Full-time
Remote
Director/Executive
$190K/yr - $240K/yr
8+ years expAttentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. As the Director of Customer Success Operations, you will lead and optimize revenue and retention performance for the Customer Success team, focusing on goal-setting, forecasting, and operational leadership.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Responsibilities
Own the end-to-end annual and quarterly goal-setting process for CS (retention/renewals and expansion, as applicable), including target methodology, goal allocation, and ongoing calibration in partnership with CS Leadership, RevOps, and Finance
Build and run a high-rigor renewals forecasting operating rhythm—owning the renewal forecast model, inspection cadence, risk taxonomy, and early-warning mechanisms to improve predictability and drive proactive intervention
Own the underlying customer revenue operating model (what renews when, where risk sits, what drives NDR/GRR outcomes) and translate it into clear operating mechanisms, dashboards, and processes that CS teams can run weekly
Deliver clear performance storytelling for the CS organization—drivers of churn/retention/expansion, cohort trends, and recommended actions—and partner with CS Leadership to turn insights into execution
Define and maintain customer segmentation and book-of-business management principles; partner with CS Leadership to align coverage models to customer needs and business goals
Own CS capacity and coverage planning (ratios, book sizing, ramp assumptions, workload drivers) and translate it into hiring/coverage recommendations in partnership with CS Leadership and FP&A
Own post-sale data integrity standards (definitions, required fields, lifecycle stages) and enforce operating hygiene so forecasting, reporting, and workflows are reliable and scalable
Lead a team of 5, defining the right org structure and assessing current coverage and operating mode. Build an enablement and quality bar that scales with the business
Qualification
Required
Proven experience (8+ years) in Revenue Operations, Business Analytics, or related roles, preferably in a B2B SaaS company
Excellent analytical skills, with the ability to analyze complex data sets and market dynamics
Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts
Strong understanding of SaaS business models, go-to-market strategies, and customer success processes
Demonstrated success in leading teams and driving cross-functional alignment across multiple stakeholders across all levels
Strong leadership capabilities, with experience in building and developing high-performing teams
Benefits
Equity
Health & wellness
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
1001-5000 employees
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
VP of Engineering
Recent News
baincapitalventures.com
2026-01-14
Sequoia Capital
2026-01-05
Company data provided by crunchbase