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StateHouse Holdings · 4 hours ago

Customer Service Representative (Full-Time) $18.65 hourly (REDWOOD CITY)

San Jose, CA

Full-time

Onsite

Entry Level

$18.65/hr - $18.65/hr

1+ years exp

StateHouse Holdings Inc. is seeking a highly motivated and reliable Customer Service Representative to join their centralized support team. This role involves handling inbound calls, live chats, and support tickets, as well as coordinating delivery logistics to enhance the customer experience in the cannabis retail sector.

CannabisManufacturingRetail

Responsibilities

Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy

Provide product information, troubleshoot issues, and assist with order status inquiries, account support, and general store questions

Maintain up-to-date knowledge of store promotions, product availability, and operational policies

Log and resolve customer issues efficiently using our CRM and helpdesk systems

Escalate complex issues to supervisors or internal departments as needed

Monitor and manage real-time dispatching of delivery orders across multiple store locations

Communicate directly with delivery drivers to optimize routes, update ETAs, and resolve logistical challenges

Serve as the liaison between customers and drivers to ensure smooth delivery handoffs

Coordinate with in-store fulfillment teams to verify order status and readiness

Monitor order flow and prioritize dispatches to meet service level agreements (SLAs)

Qualification

Customer service experienceDispatching experienceCRM proficiencyDispatch software proficiencyBilingual (Spanish/English)Multitasking abilityCannabis productsCommunication skillsProblem-solving skills