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Carter Funds · 2 days ago

Community Manager

Orlando, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

Carter Funds is a company that values integrity, collaboration, and excellence in every interaction. They are seeking a Community Manager who will be the face of the community, providing excellent customer service while managing team performance and ensuring operational compliance. The role involves overseeing financial records, maintaining resident relations, and ensuring high standards in property management.

Financial ServicesReal EstateReal Estate Investment

Hiring Manager

Brandi Kines

Responsibilities

Provides guidance and direction to all team members, including setting performance standards and monitoring performance

Encourages and builds mutual trust, respect, and cooperation among team members

Identifies the developmental needs of team members and recognizes coaching and mentoring opportunities to improve their knowledge/skills

Facilitates training and compliance with company policy and local regulations and assumes leadership in emergency situations

Maintaining the operational and compliance process to meet company and industry standards including, but not limited to financial management, payroll, key log management, dispositions, processing applications, and following all Federal, State, and Local Fair Housing guidelines

Ensures financial records and reporting is up to date and accurate to properly be able to determine the state of operations

Assists with the preparation of annual budgets and monitors performance against budgets made prior

Maintains collections in accordance with guidelines set for the community

Assist posting on Social Media outlets for marketing internal and external customers

Ensures make-ready dates are maintained in Yardi and that unit turns are completed within company standards

Performs daily inspections of the community to guarantee curb appeal. Models, market readies, and amenities meet company standards

Oversees the details of apartment renovations and inspects vacant units weekly to ensure company standards are met

Assists with vendor and service provider selection, negotiating contracts, and ensuring that work is completed to a high standard

Ability to identify and resolve property issues efficiently

Maintain awareness of market conditions and trends, contribute ideas for marketing the property, and improve resident satisfaction

Proficient in using property management software and other relevant tools

Conducts all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing

Ensures all on-site team members provide the highest level of service to residents

Develops monthly Marketing Action Plan to target leasing goals, outreach marketing, social media, and resident retention

Provides resident support in escalated situations

Promotes resident satisfaction and retention by responding to questions and requests in a timely manner

Provides superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability