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Nationwide · 1 day ago

Field Property Claims Adjuster I (San Angelo, TX)

Austin, TX

Full-time

Onsite

Entry, Mid Level

$49K/yr - $74K/yr

1+ years exp

Nationwide is a company dedicated to helping people protect what matters most to them. As a Field Claims Specialist, you'll investigate and resolve personal lines property damage claims, ensuring exceptional customer service while adhering to company policies and procedures.

BankingFinancial ServicesInsuranceLife Insurance

Responsibilities

Handles all assigned claims, promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures

Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines

Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures

Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars or training session

Maintains current knowledge of local industry repair procedures and local market pricing

Submits severe incident reports, reinsurance reports and other information to claims management as needed

Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation

Initiates and conducts follow-ups through proficient use of claims systems and related business systems

Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service

Qualification

Property claims handlingXactimate proficiencyResidential construction knowledgeAnalytical skillsClaims systems knowledgeCustomer service skillsWritten communication skillsVerbal communication skillsOrganizational skills

Required

1–5 years of property claims handling or adjusting experience, with increasing complexity and autonomy based on level

Proficiency with Xactimate and experience writing estimates independently from start to finish

Demonstrated ability to deliver exceptional customer service in challenging situations

Strong written and verbal communication skills, with the ability to explain complex information clearly and empathetically

Undergraduate degree or equivalent experience

State licensing where required

Successful completion of required/applicable claims certification training/classes

One to three years of related property claims handling experience

Familiar with customer service principles

Demonstrated knowledge of claims handling and claims best practices

General understanding of insurance theory and practices, insurance contracts and their application

Validated knowledge of insurance contracts, construction terminology and estimating practices

Knowledge of claims systems

Confirmed ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience

Analytical and problem-solving skills necessary to make decisions/resolve issues with application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions

Organizational skills to prioritize work

Ability to work in a fast paced and team-based environment

Demonstrated written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public

Ability to efficiently operate personal computer and software for claims-related and other business applications

Must have a valid driver's license with satisfactory driving record in accordance with Nationwide standards

Preferred

Background in residential construction, roofing, remodeling, or water mitigation is strongly preferred

Experience in a customer service environment including flexible work schedules and extended hours preferred

Benefits

Medical/dental/vision

Life insurance

Short and long term disability coverage

Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

401(k) with company match

Company-paid pension plan

Business casual attire

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees