Northwestern Medicine · 6 hours ago
Patient Service Representative-Oak Brook Cancer Center As Needed Days
Oakbrook Terrace, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthwestern Medicine is committed to delivering world-class care and is seeking a Patient Service Representative to assist with patient check-in and check-out processes. This role involves providing exemplary customer service, confirming patient information, and managing appointment schedules at the Oak Brook and Warrenville Cancer Centers.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
Completes check-in/out functions as directed
Confirms and updates patient identification and demographic/insurance information
Completes patient registration as needed
Obtains patient consents/authorizations
Collects co-payments, past due balances and point of service payments
Posts payments, process billing information and perform 'end of day' cash drawer closing
Keeps waiting area clean and comfortable
Informs patients of any delays or changes in appointment status
Schedules appointments as necessary
For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
May perform other duties as assigned
Qualification
Required
High school diploma or GED equivalent
Zero (0) to two (2) years experience in a customer service position
Preferred
Bachelor's degree
Previous experience in a healthcare setting
Working knowledge of medical terminology and health insurance
Bilingual
Experience with EPIC
Benefits
A wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events
Comprehensive training and development opportunities
Mentorship programs
Educational support
Student loan repayment
Flexible work options
Reimbursable Well-Being Fund
Total Rewards package that support your physical, mental, emotional, and financial well-being
Volunteer opportunities we offer in local communities
Workforce-led resource groups
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase