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National Carwash Solutions · 13 hours ago

Inside Sales Assoc

Frisco, Texas, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

National Carwash Solutions is a leading full-service fluids and systems provider to the vehicle care industry, serving customers in North America for over 50 years. As an Inside Sales Associate, you will be responsible for growing the Parts business by collaborating with multi-site car wash operators and supporting their needs while driving revenue growth.

Automotive

Responsibilities

Analyze customer’s Parts spend data and identify specific Parts categories where NCS’s value proposition (pricing, product availability) allows it to become the primary supplier

Lead change management efforts to realign buying behavior within assigned accounts by closely collaborating with both NCS’s Account Management and Customer’s teams

Develop strong and trusting relationships with both external and internal stakeholders

Track and report progress on Parts conversion efforts (financial & operational metrics), as well as field questions/requests needed for external/internal review meetings

Address customer inquiries promptly, ensuring a seamless experience and serving as the first escalation point for any Parts related issues

Champion the customer's perspective within the NCS organization, advocating for their needs and ensuring their voice is heard and feedback acted upon

Manage one-off Parts quote requests, collaborating with NCS’s Supply Management team to provide competitive pricing and accurate product availability information

Provide backorder updates (on request) and expedite the resolution of returns/ claims

Qualification

Inside Sales experienceCustomer Service principlesAnalytical skillsOracle NetSuiteSalesforceTableauMS Office SuiteCommunication skillsProblem-solving skillsTime managementAttention to detailFlexibility

Required

Associate's degree in Business Administration, Marketing, or a related field

2+ years experience in Inside Sales or Customer Service teams, with a proven track record of increasing sales and driving customer satisfaction. Preferably in a $10M+ Parts business for an OEM or a Distributor in the Car Wash, Automotive, HVAC or adjacent industrial goods and services B2B spaces

Proven understanding of Inside Sales and Customer Service principles, and a passion for creating seamless and consistently positive customer experiences

Excellent analytical and problem-solving skills, with superior attention to detail and the ability to interpret data, generate insights, and make informed decisions

Superior communication and presentation skills, both written and verbal, with experience in successfully collaborating cross-functionally

Strong work ethic and commitment to excellence. Understands the work is only truly done when all orders and questions for that day have been reviewed and addressed

Ability to prioritize tasks and manage time effectively in a fast-paced environment

Proficiency in relevant software and technology, namely: Oracle NetSuite (preferred) or similar ERPs, MS Office Suite (Excel, PowerPoint), namely in analyzing and manipulating data, Tableau, ClickUp, Salesforce

Flexibility to adapt to changing priorities and willingness to take on additional responsibilities (as needed)

Perform the responsibilities of the position at a satisfactory performance level

Ability to travel up to 25% (as needed)