Gan Assurances · 1 day ago
Client Relations Manager (U.S. Remote - Eastern Time Zone preferred)
United States
Full-time
Remote
Mid Level
$98K/yr - $155K/yrGAN is a company focused on providing solutions for gaming platforms, and they are seeking a Client Relations Manager to build and maintain strong client partnerships. This role involves managing the full lifecycle of client initiatives, coordinating cross-functional teams, and providing strategic guidance to ensure client success with GAN's products.
Insurance
Responsibilities
Serve as the primary point of contact and trusted advisor for assigned client accounts, building strong, collaborative, and long-term partnerships
Own and manage the full lifecycle of client initiatives — from onboarding and implementation through launch, optimization, and ongoing support
Coordinate cross-functional teams across Product, Engineering, Delivery, Marketing, and Customer Service to ensure projects stay on track and client expectations are met
Proactively monitor project progress, risks, and dependencies, communicating updates, blockers, and mitigation plans to both internal teams and clients
Lead and facilitate client and internal meetings, including kickoffs, status updates, trainings, and business reviews
Provide strategic guidance to clients on product capabilities, roadmaps, and best practices to maximize adoption and value
Track key performance indicators and customer satisfaction, identifying opportunities for improvement, growth, and expanded partnerships
Champion timely resolution of issues by coordinating with internal stakeholders and ensuring clear, consistent communication throughout the process
Gather and relay client feedback to internal teams to drive continuous product and service improvements
Maintain accurate documentation, project plans, and internal knowledge to support alignment and operational excellence
Qualification
Required
Serve as the primary point of contact and trusted advisor for assigned client accounts, building strong, collaborative, and long-term partnerships
Own and manage the full lifecycle of client initiatives — from onboarding and implementation through launch, optimization, and ongoing support
Coordinate cross-functional teams across Product, Engineering, Delivery, Marketing, and Customer Service to ensure projects stay on track and client expectations are met
Proactively monitor project progress, risks, and dependencies, communicating updates, blockers, and mitigation plans to both internal teams and clients
Lead and facilitate client and internal meetings, including kickoffs, status updates, trainings, and business reviews
Provide strategic guidance to clients on product capabilities, roadmaps, and best practices to maximize adoption and value
Track key performance indicators and customer satisfaction, identifying opportunities for improvement, growth, and expanded partnerships
Champion timely resolution of issues by coordinating with internal stakeholders and ensuring clear, consistent communication throughout the process
Gather and relay client feedback to internal teams to drive continuous product and service improvements
Maintain accurate documentation, project plans, and internal knowledge to support alignment and operational excellence
Building strong, trusted relationships with clients and internal stakeholders through clear, confident, and thoughtful communication
Serving as a reliable point of ownership — keeping projects, people, and priorities aligned from kickoff through delivery and beyond
Managing complex, multi-workstream initiatives with strong organization, structure, and follow-through
Communicating technical concepts in a way that is clear, approachable, and tailored to your audience
Navigating ambiguity and change with confidence, using sound judgment and a calm, solutions-oriented mindset
Balancing strategic thinking with hands-on execution — seeing the big picture while managing the details
Proactively identifying risks, dependencies, and opportunities, and acting early to keep things on track
Facilitating productive meetings, conversations, and decision-making across diverse teams and client organizations
Demonstrating high emotional intelligence, strong interpersonal awareness, and a collaborative, team-first approach
Working effectively in fast-paced, deadline-driven environments with multiple priorities and competing demands
Adapting your communication style to fit different client personalities, corporate cultures, and business contexts
Leveraging tools like Jira, Confluence, and collaboration platforms to keep work visible, organized, and moving forward
Applying a customer-centric mindset that balances advocacy for the client with alignment to internal business goals
Bringing curiosity, ownership, and initiative to your work — and continuously looking for ways to improve processes and outcomes
Drawing on experience in B2B SaaS, gaming, sports betting, or other fast-moving tech environments to add value quickly
Company
Gan Assurances
Avec 1000 agents généraux et 250 chargés de missions (Experts en assurances de personnes), Gan Assurances est un assureur généraliste, proposant une large gamme de contrats et services adaptés aux besoins : auto, habitation, santé, prévoyance, épargne, retraite, placements et garanties professionnelles.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase