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FIFA · 1 day ago

Specialist, CRM - FIFA Commercial Partners and Local Entities Customer Care, FIFA World Cup 2026

Miami

Full-time

Onsite

Entry, Mid Level

2+ years exp

FIFA is organizing the FIFA World Cup 2026™, which will host 48 teams across three countries. The Customer Care Specialist will support ticketing and hospitality efforts, ensuring smooth operations and effective communication with FIFA's commercial partners and local entities.

SoccerSports

Responsibilities

Follow effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems)

Execute customer care ticketing processes (back office and onsite)

Build, manage and maintain successful relationships with all FIFA Commercial Partners & Local Entities whilst resolving enquiries

Apply rigorous procedures according to instructions

Resolve customer enquiries and requests while adhering to FIFA’s guidelines in Legal, Sustainability, Data Protection and Finance

Produce, administrate and archive the customer care knowledge base

Issue all necessary ticketing communications as directed

Present ticketing information and provide training on ticketing processes to FIFA Commercial Partners & Local Entities and other stakeholders both in person and online

Liaise with internal and external stakeholders to ensure the relevant customer care information is made available, correctly organized and archived

Execute the assigned tasks in relation to ticket quota and requests allocated to FIFA Commercial Partners & Local Entities

Follow all communication and escalation processes, pro-actively identifying and reporting on issues and risks and following processes to mitigate them

Adhere to specific operational deadlines and project plans in compliance with ticketing policies, regulations and GDPR

Any other duties that may be assigned

Qualification

B2B Customer Relationship ManagementEvent TicketingFluent in EnglishMS Office ProficiencyCRM SoftwareMobile Ticketing SupportRelationship ManagementNumeracyFluent in FrenchFluent in SpanishFluent in GermanCommunication

Required

Bachelor or master's degree or equivalent in relevant area

2+ years successful delivery of B2B Customer Relationship Management

Good numeracy

Excellent communication and relationship management

Fluent in English, spoken and written

Proficient in MS Office (Excel, Word, PowerPoint) and online collaboration tools

Preferred

Event Ticketing/Sports Event Ticketing

Mobile ticketing application user support and back-end case management

Fluent, spoken and written, in one of the following: French, Spanish, German

CRM software/application(s) for case management

Use of Ticketing applications and tools

Company

FIFA

Glassdoor3.9

Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations.

Founded in 1904

Zürich, Zurich, CHE

501-1000 employees