Ampcus Inc · 1 month ago
Sales Account Service Representative
Columbia, MD
Full-time
Onsite
Mid Level
$32/hr - $32.97/hr
3+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Sales Account Service Representative who will support the internal and external sales team and handle sales and retention inquiries. The role involves working closely with sales agents, management, and external vendors to resolve issues and facilitate growth in Medicare sales.
Data ManagementInformation Technology
Responsibilities
Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfilment and sales portals. Develops understanding of commission related issues
Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments within Client to ensure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines
Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquiries and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business
Provides regular updates to management regarding identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management
Reports patterns trends or issues that may be preventing contracted brokers from successfully enrolling members
Qualification
Required
High School Diploma
3 years' experience working in Sales or Customer Service
Sales (Medicare)
customer service
broker support
CRM/multi-program capabilities
flexibility
Preferred
Proven experience in generating additional leads and market value for the company
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase