Expion Health · 2 weeks ago
IT Helpdesk Technician
North Bethesda, MD
Full-time
Hybrid
Entry Level
1+ years expExpion Health is a leader in pharmacy cost containment, seeking an IT Helpdesk Technician to join their North Bethesda, Maryland office. The technician will provide technical support to onsite and remote employees, ensuring timely resolution of hardware, software, and network-related issues while maintaining a high standard of customer service.
Insurance
Responsibilities
Provide technical support to onsite and remote employees
Support the operations of onsite technical equipment including but not limited to monitors, televisions, tablets, printers
Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner
Diagnose and troubleshoot hardware, software, and network issues
Provide step-by-step technical assistance and guidance to users
Escalate complex issues to higher-level support teams when necessary
Document issues and resolutions in the helpdesk system
Maintain inventory of IT equipment and ensure proper tracking
Assist with onboarding and offboarding of employees, including account provisioning, device setup, device distribution, account de-provisioning, device retrieval, and device re-deployment
Install, configure, and maintain computer systems and applications
Perform other duties as assigned to support the IT department and organizational needs
Qualification
Required
Associate's degree in Information Technology or related field (or equivalent experience)
1-3 years of experience in a helpdesk or technical support role
Proficiency in Windows 11 and MacOS environments
Familiarity with Office 365, Smartsheet, and Salesforce
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Experience working with ticketing systems
Strong analytical and troubleshooting skills
Excellent verbal and written communication abilities
Ability to work independently and collaboratively in a hybrid work environment
Preferred
Experience supporting hybrid work environments and remote collaboration tools
Familiarity with IT asset management platforms and inventory tracking systems
Knowledge of Active Directory, Azure AD, and identity management tools
Experience with mobile device management (MDM) solutions
Understanding of cybersecurity best practices and endpoint protection tools
Ability to create and maintain technical documentation and user guides
Strong customer service orientation and ability to communicate with non-technical users
Experience with onboarding/offboarding processes in a corporate IT setting
Benefits
Medical, dental, and vision insurance
Short- and long-term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Healthcare and dependent care Flexible Spending Accounts
Healthcare Savings Account
401(k) Savings and Investment Plan with company match
Paid time off
Phone and Internet allowance
Company
Expion Health
Expion Health leads the way in innovative prescription drug cost savings, combining unbiased strategies and next-generation technology to unlock substantial savings.
51-200 employees
H1B Sponsorship
Expion Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2014-09-01Private Equity
Leadership Team
Karin Humphrey
Chief Executive Officer
Andrea Papa
Chief Financial Officer
Company data provided by crunchbase