Riverside Health ยท 6 hours ago
Office Assistant Call Center RMG
Newport News, VA
Full-time
Onsite
New Grad, Entry LevelRiverside Health is a healthcare provider seeking an office assistant for their RMG Call Center. The role involves providing exceptional customer service, managing patient communications, and assisting with patient registration and appointment scheduling.
Health CareHospitalMedical
Responsibilities
Uses good telephone techniques including 4 part greeting and 2 rings or less guideline. Observes transfer and on-hold techniques. Monitors the queue
Manages patient expectations with clear and concise communication. Collects all needed information and routes to appropriate parties. Able to screens calls and make decisions concerning severity of complaint and schedule and/or transfer call following established guidance guidelines
Reviews and updates demographics with each call. Verifies My Chart status and activates when appropriate. Follows proper protocol for interpreter service requests. Reminds patient of co-pays due at time of scheduling
Uses appropriate visit types when scheduling appointments. Routes appropriate messages to the correct pool. Initiates medication refill requests
Recommends to office manager any process improvements needed to improve quality of service. Reports compliance, insurance, and billing anomalies as they are recognized
Qualification
Preferred
High school or equivalent
Medical Office experience
Company
Riverside Health
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc.
Founded in 1915
5001-10000 employees
H1B Sponsorship
Riverside Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-11Corporate Round
Leadership Team
L. Shawn Nelson
AVP Finance & CFO, Lifelong Health
Frankye Myers, MSN, RN, NE-BC
Senior Vice President / System Chief Nursing Officer
Recent News
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