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Foundation Health Partners · 6 hours ago

Billing Representative - Tanana Valley Clinic

Fairbanks, AK

Full-time

Onsite

Entry Level

$20.07/hr - $28.90/hr

1+ years exp

Foundation Health Partners is seeking a Billing Representative to coordinate and facilitate patient billing and collection activities. The role involves processing payments, managing account balances, and providing excellent customer service to patients and internal clients.

Health CarePrimary and Urgent Care

Responsibilities

Coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payer claims research, and other accounts receivable work

May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity

Coordinates with other staff members and physician office staff as necessary ensure correct processing

As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payer remits, facility contracts, payer customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement

May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary

Builds strong working relationships with assigned business units, hospital departments or provider offices. identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems

Provides assistance and excellent customer service to these internal clients

Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues

Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers

Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts

Reduces Accounts Receivable balances

Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payers accurately

Qualification

Patient financial servicesInsurance industry experienceOffice software proficiencyCommunication skillsInterpersonal skills

Required

High school diploma/GED or equivalent working knowledge

Requires knowledge of patient financial services, or financial collecting services or insurance industry experience processes normally acquired over one (1) or more years of work experience

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required