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Endodontic Practice Partners · 6 hours ago

Regional Director of Operations

Pacific Northwest - Salem, OR 97301

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $120K/yr

5+ years exp

Endodontic Practice Partners (EPP) is a nationwide network of private endodontic practices committed to patient care and clinical excellence. They are seeking a strategic and growth-focused Regional Director of Operations to oversee practice operations in the Pacific Northwest, driving performance and fostering a collaborative work environment.

DentalHealth CareWellness

Responsibilities

Lead with Vision: Drive overall practice success by optimizing performance in collaboration with the Endodontist(s) and practice teams. Manage controllable expenses, patient flow, and treatment counts to achieve optimal results

Patient-Centered Leadership: Champion superior patient care and satisfaction, directly handling escalated patient concerns and resolving issues swiftly

Business Performance Mastery: Review and interpret regional performance metrics, creating detailed reports and presenting insights to the leadership team. Apply decisive decision-making to improve practice outcomes

Communication & Collaboration: Actively communicate with owner doctors and practice administrators to drive alignment on personnel, marketing, clinical needs, and performance opportunities. Share P&L results and discuss practice goals regularly

Team Development: Lead, mentor, and develop Practice Administrators (PA) to ensure operational efficiency. Provide consistent feedback and foster growth opportunities for all team members

Innovation & Change Leadership: Lead change initiatives within the region to drive continuous improvement in operations. Be a champion for innovative solutions to enhance practice performance and team morale

Performance Management: Oversee the performance and accountability of Practice Administrators. Ensure the smooth operation of daily tasks, including AR management, payroll, scheduling, claims submission, and compliance

Culture Building: Foster a positive practice culture with a focus on team morale, engagement, and alignment with EPP’s core values

Travel & Flexibility: Spend at least four days per week visiting practices, with one day dedicated to administrative responsibilities. Travel within the region as required, embracing flexibility and ownership over assigned projects

Qualification

Dental office managementBusiness acumenOperational excellenceTeam developmentTechnical proficiencyCommunicationStrategic managementLeadership

Required

Must reside in the Pacific Northwest with the ability to travel throughout the area (Oregon, Washington, & occasionally Idaho) in order to maintain a presence in the practices on a consistent and regular basis, with occasional travel outside for meetings in our Support Center, training seminars, etc

Minimum of 5 years of multi-site dental practice management experience

Remarkable Leadership: We are looking for an assertive and persuasive individual who is results-driven, enjoys leading teams, embraces innovation, and has a natural ability to influence and inspire others

Significant Experience: Minimum 5 years of experience in dental office management, overseeing multiple locations and managing diverse teams

Business Acumen: Strong ability to interpret and analyze P&L statements and make sound decisions that enhance practice performance

Operational Excellence: Demonstrated success in managing AR, insurance claims, and office processes to ensure financial health and smooth operations

Team Development: Skilled in developing talent, providing constructive feedback, and addressing performance issues in a positive, growth-oriented manner. Inspire excellence and accountability

Strong Communication: Excellent interpersonal and communication skills with a proven ability to build relationships with diverse individuals and teams

Strategic Management of Tasks: Ability to change directions and pivot when needed, focus on details when necessary, delegate effectively, and ensure follow-through

Technical Proficiency: Experience with dental software, scheduling, and Microsoft Office Suite (Excel, Word, PowerPoint)