NANA · 1 day ago
NANA Shareholder Records Technician
United States
Full-time
Onsite
New Grad, Entry LevelNANA is a company that provides support services for maintaining shareholder records. The Shareholder Records Technician will assist shareholders with inquiries, provide information about services, and maintain databases while ensuring confidentiality in handling records.
Mining
Responsibilities
Provides in-house staff support by providing a wide variety of information needed to handle Shareholders inquiries
Provides a wide variety of services/assistance to Shareholders in such areas as referral to potential sources of community assistance, etc. Handles such shareholder matters as verifications, change of address, applications, enrollment input, filing, dividend verifications, general office support, CIB, etc
As a first point of contact, works with Shareholders to assist them in gaining access to available services. Explains NANA’s services, procedures, and requirements to Shareholders. Travels to villages to assist area shareholders with a variety of matters
Prepares direct written correspondence to address shareholder inquiries. Fields phone calls and walk-ins by providing basic shareholder information
As a first point of contact, provides others with general information regarding shareholder training and developmental activities. Maintains assigned area’s computerized data base(s)
Following generally established standard office practices and procedures, handles incoming internal and external mail, phone calls, correspondence, faxes, parcels, gathering of basic data, completing reports, etc. Confirms those given any shareholder or training material will be able to properly respond in a timely manner
Operates or performs such standard office duties such as producing general office written or electronic correspondence, handling a variety of telephone and office equipment, observing proper procedures to handle records or other materials, etc
Operates in a climate of confidentially requiring discretion. Helps with the preparation and administration of all annual/informal Shareholder meetings
May utilize specialized computer systems and applications with unique applications being used at the discretion of the department. May refer some matters to others in the organization who could best take the appropriate action to respond/handle Shareholder's needs
This position has no supervisory responsibilities
Other duties that are pertinent to the department or unit’s success also may be assigned
Qualification
Required
High school diploma or GED equivalent
Must be able to operate typical PC software programs
Ability to work independently with minimal supervision
Language skills sufficient to read and comprehend simple instructions, short correspondence, and memos
Write simple correspondence
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Math skills sufficient to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
Reasoning abilities sufficient to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Preferred
Driver's License with a driving record that meets NANA's insurance requirements preferred
Company
NANA
NANA is an Alaska Native corporation whose mission is to improve the quality of life for its more than 14,500 shareholders across the globe.
Founded in 1971
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Barbara Amy
SVP and Chief Financial Officer
David Marquez
Senior VP and COO
Recent News
2025-10-06
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