Starbucks · 1 day ago
director, data science – Customer Analytics (Seattle, WA)
Seattle, WA
Full-time
Onsite
Director/Executive
$181K/yr - $315K/yrStarbucks is a company known for developing extraordinary leaders and celebrating coffee and connection. They are seeking a Director of Data Science – Customer Analytics to lead high-impact data science teams in developing customer intelligence strategies and leveraging analytics to drive personalized experiences and business growth.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Lead the continued enhancement of a comprehensive Customer 360 view, improving integration of first- and third-party data to drive personalized experiences and retention strategies
Oversee rapid assessment of external data partners and comparing enrichment capabilities to inform investment decisions
Design and operationalizes a data-driven framework for acquisition, retention, and engagement—including media mix modeling and ROI calculators to guide advertising spend
Enhance our ability to influence customer behaviors by mapping journeys and identifying high-impact moments for intervention
Synthesize insights across vendors and internal teams, translating complex data into actionable reports and playbooks that align marketing, product, and analytics functions
Mentor and guide data scientists and analytics managers to deliver actionable algorithms and insights across inventory management, replenishment policies, and network optimization
Partner with marketing, product, finance, and operations teams to align analytics efforts with business priorities
Communicate complex analytics in clear, compelling ways to influence executive decision-making and represent the customer voice
Champion the use of data and analytics products and tools across business units, driving a culture of data-informed decision-making
Apply systems thinking to design scalable, reusable analytics solutions that support long-term innovation
Qualification
Required
Proven experience leading analytics teams, with a strong focus on customer and brand functions; specifically proven experience building customer-focused products and services
Hands-on work with customer segmentation, lifetime value modeling, and personalized targeting strategies
Familiarity with identity resolution and data enrichment
Experience with media mix modeling, ROI analysis, and attribution modeling
Ability to translate marketing performance data into investment strategies and campaign optimization
Deep understanding of customer behavior analytics, journey mapping, and moment-based activation
Experience identifying high-impact touchpoints and designing interventions to improve engagement and retention
Proficient in Python or R for developing and reviewing analytics solutions
Skilled in SQL and data visualization tools (e.g., Tableau, Power BI) to extract insights and communicate them effectively to business stakeholders
Familiarity with customer data platforms (CDPs) and marketing automation tools
Strong cross-functional collaboration and influencing skills, with a track record of driving outcomes
Ability to translate complex data into actionable insights and executive-level storytelling
Preferred
Retail or consumer-facing industry experience preferred, especially in analytics roles supporting inventory optimization and network planning
Benefits
Medical, dental, vision, basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
A discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
Founded in 1971
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
Helsinki Times
2026-01-16
2026-01-16
Company data provided by crunchbase