Apply on Employer Site

Cella · 10 hours ago

CONSUMER CRM CAMPAIGN OPERATIONS PROJECT MANAGER

Lake Forest, IL

Contract

Onsite

Mid, Senior Level

$40/hr - $48/hr

Cella is seeking a Consumer CRM Campaign Operations Project Manager to join their Digital Lab team. In this role, you will manage the execution of CRM initiatives across consumer brands, ensuring timely and accurate campaign delivery while collaborating with various teams to enhance performance and efficiency.

Content MarketingDigital MarketingInformation Technology

Growth Opportunities

Responsibilities

Own end-to-end CRM campaign operations including intake, requirements gathering, timelines, dependencies, QA, deployment, and post-launch optimization

Act as the day-to-day CRM operations lead for medium to high-complexity consumer brand campaigns

Lead weekly status meetings, maintain detailed project plans, and ensure all stakeholders are aligned on scope, timing, and deliverables

Partner with brand, IT, analytics, compliance/legal, and agency teams to capture requirements, document metadata, manage approvals, and validate data inputs

Maintain minute-by-minute awareness of work in progress, proactively identifying risks and mitigating issues

Monitor campaign performance and surface optimization opportunities to improve engagement and efficiency

Manage change requests, assess timeline impacts, and drive standardization, automation, and process improvements

Prepare quarterly campaign audits, performance SLAs, and business reviews for CRM and omnichannel leadership

Support planning cycles with brand and agency partners to align resources and campaign roadmaps

Qualification

CRM platformsCampaign operations managementProject managementEmail marketingData analysisSystem integrationsPerformance metricsCross-functional leadership