Giesecke+Devrient · 2 days ago
Technical Support Analyst
Portland, OR
Full-time
Hybrid
Entry, Mid Level
$26.44/hr - $36.05/hr
2+ years expGiesecke+Devrient is a global SecurityTech company providing secure identity solutions to governments. The Technical Support Analyst role involves providing on-site and remote support for driver license issuance systems, troubleshooting hardware and software issues, and ensuring system functionality across multiple locations.
Cyber SecurityIdentity ManagementInformation TechnologyNetwork SecuritySecurity
Responsibilities
Provide advanced remote and on-site troubleshooting for Windows 10/11 workstations and image-capture hardware (cameras, printers, scanners, signature pads, PCs, and peripherals)
Diagnose and resolve OS-level issues including startup failures, crashes, performance degradation, driver conflicts, and update errors
Manage and troubleshoot Windows Updates, Feature Updates, Patch deployments, and related configuration changes
Configure, maintain, and repair user profiles, Group Policies, and system settings
Perform hardware diagnostics and coordinate repair or replacement of defective components
Support imaging, deployment, and configuration of Windows devices using MDT, SCCM, Intune, Autopilot, or similar tools
Troubleshoot network connectivity problems involving DNS, DHCP, Wi-Fi, VPN, authentication, and domain join
Resolve software installation, compatibility, and performance issues
Assist with account and authentication troubleshooting (Azure AD/AD, MFA, BitLocker, credential manager)
Perform malware detection, removal, and remediation using enterprise security tools
Analyze Windows Event Logs and system diagnostics to identify and address root causes
Configure, deploy, and support peripheral devices including printers, scanners, docking stations, and monitors
Maintain accurate documentation of troubleshooting steps, resolutions, and system changes
Provide end-user training on Windows features, security best practices, and system usage
Collaborate with senior engineers to escalate complex issues and support long-term technical improvements
Travel throughout Washington and Oregon to deliver scheduled service, emergency support, and ongoing maintenance for the driver license issuance platform
Coordinate and complete routine and emergency service requests within established SLAs
Generate monthly reports on issue trends, SLA performance, and system health metrics
Create and maintain technical documentation, SOPs, how-to guides, and Root Cause Analysis materials
Maintain preventive maintenance schedules and support field inventory management, including tracking of all deployed equipment
Develop and update Bills of Material (BOMs) for deployed hardware configurations
Qualification
Required
2–5 years of hands-on IT support experience in a Windows-based environment, including installation, configuration, and advanced troubleshooting of Windows 10/11 workstations (OS issues, updates, drivers, profiles, hardware, and software conflicts)
Experience using ITSM/ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or Atlassian Service Desk
Proficiency with Active Directory, Azure AD, Group Policy, identity management, and workstation imaging/deployment tools (MDT, SCCM, Intune, Autopilot)
Intermediate to advanced understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), including the ability to troubleshoot network connectivity issues, including Network IP Addressing and Subnetting, and interpret network-related logs
Familiarity with Microsoft security protocols, patching processes, malware detection and remediation, and interpreting Windows Event Logs and system diagnostics
Ability to diagnose and resolve hardware issues across PCs, peripherals, and image-capture devices (cameras, scanners, printers, signature pads)
Basic SQL knowledge or willingness to learn introductory SQL for troubleshooting database-related errors
Proficiency with collaboration and productivity platforms (Outlook, Teams, Atlassian Service Desk, Confluence, Slack, SharePoint) and modern web-browser developer tools
Excellent verbal and written communication skills, customer service aptitude, and the ability to work in a professional, courteous manner with clients and internal teams
DSLR camera experience (Canon preferred)
Must possess a valid driver's license, a reliable vehicle for field visits (mileage reimbursed), and the ability to travel throughout Southern Washington and Northern Oregon
Must pass a drug screening and criminal background check prior to employment
High School diploma required; location preference is within the Vancouver, WA area
Preferred
Associate degree in an information technology discipline
Experience in the secure ID card, credentialing, or DMV industry
Mechanical aptitude and the ability to work independently in field environments
Certifications or skills such as CompTIA A+, JavaScript, PHP, or experience with relational databases
Familiarity with software development lifecycle concepts
Experience using diagnostic and network tools (ping, ipconfig, traceroute, nslookup, netstat); Wireshark or Dumpcap experience is a plus
Benefits
Medical (PPO and HDHP with HSA)
Dental
Vision
Paid time off
Paid holidays
401K w/ employer match
Short/long term disability
Life insurance
Healthcare and dependent care flexible spending
EAP
Commuter benefits
Education assistance
Pet insurance
Legal
And more
Company
Giesecke+Devrient
Giesecke+Devrient is a global technology group that provides physical and digital security technologies.
10001+ employees
H1B Sponsorship
Giesecke+Devrient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2022 (8)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$135.44M2022-11-23Debt Financing· $135.44M
Leadership Team
Andreas Morawietz
Global Head of eSIM & Solutions Portfolio
Steffen Frenck
Head of Sales Channels & Marketing
Recent News
BiometricUpdate.com
2026-01-11
2025-12-02
Fintechnews Middle East
2025-11-23
Company data provided by crunchbase