Unitus Community Credit Union ยท 13 hours ago
Helpdesk Specialist
Tigard, OR
Full-time
Onsite
Entry, Mid Level
$27/hr - $38/hr
2+ years expUnitus Community Credit Union is a people-focused organization committed to improving and growing. The Helpdesk Specialist provides technical support for computer operations, ensuring that users receive timely assistance and that all support issues are accurately logged and tracked.
CommunitiesFinanceFinancial Services
Responsibilities
Provides first-level contact for technical support of computer operations for users across the organization
Diagnoses and resolves workstation hardware and software issues either in person, over the phone or utilizing remote service tools
Completes minor repairs to personal computers, laptops, communication devices and printers, and transports and installs equipment at branch/department locations when necessary
Accurately logs, prioritizes, and tracks support issues utilizing the ServiceNow application
Ensures proper computer operations for clients by accurately logging, prioritizing, and tracking all support issues utilizing the Service-Now application
Ensures that needs and requests are resolved within the timeframes specified by the appropriate service level agreements
Qualification
Required
An associate degree in computer science/related field or equivalent work experience
Minimum of 2 years of experience in a fast-paced customer service environment providing technical support for end users in the areas of computer operation, troubleshooting computer problems, and handling the basic configuration of computer hardware and software
Proficient knowledge in common desktop applications and installing and configuring those applications with the ability to quickly learn new technologies as needed
Excellent communication skills including the ability to translate technical information to non-technical users, and use effective listening, problem solving, customer service and tact in dealing with internal and external colleagues and vendors
Transportation and schedule flexibility to participate in the Help Desk on-call rotation and provide on-site branch support
Strong ability to multi-task while maintaining attention to detail and performing follow through on problems through resolution
Demonstrated ability to research and analyze common and moderately complex computer issues and provide resolution using sound judgment
Ability to work independently with minimum supervision and to prioritize tasks and meet deadlines
Proven ability to learn information quickly and maintain composure under pressure on a daily basis in a high production, structured environment
Must be reliable and dependable in being at work, being on time, and meeting deadlines
Comprehend and adhere to all company wide and department specific policies and procedures
Preferred
Certification for Microsoft Desktop Support Technician may substitute for part of this experience requirement
Financial Services experience is a plus
Benefits
Medical + Dental + Vision
Flexible Spending Accounts + HSA
Employees accrue up to 15 days of Paid Time Off (PTO) during their first twelve months of employment
Unitus recognizes 12 paid holidays per year
401(k) Retirement Savings
Annual Incentives (eligibility dependent)
Employee Assistance Plan
Tuition Reimbursement
Student Loan Debt Repayment
Transit & Parking benefits
Paid Volunteer Time Off
Company
Unitus Community Credit Union
Unitus is a not-for-profit financial institution which provide a variety of products and services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Stapp
President and CEO
Greg Spear
Chief Financial Officer
Recent News
2025-08-14
2025-03-06
2025-02-26
Company data provided by crunchbase