Mindray North America ยท 18 hours ago
Wireless Network Technical Support Specialist
Mahwah, NJ
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $105K/yr
2+ years expMindray North America is a global leader in medical technology, delivering advanced patient monitoring systems and solutions. The Wireless Network Technical Support Specialist provides advanced technical support for wireless network solutions, troubleshooting connectivity issues and collaborating with internal teams to ensure optimal performance.
Health CareManufacturingMedical Device
Hiring Manager
Britt Cole
Responsibilities
Provide day-to-day technical support for enterprise wireless networks, including troubleshooting connectivity, performance, and coverage issues
Support wireless infrastructure components such as access points, controllers, switches, and authentication services
Evaluate customer wireless network designs and performance to ensure compatibility with Mindray products
Investigate field-reported wireless issues, identify root causes, and collaborate with internal teams to implement corrective actions
Assist with wireless network deployments, upgrades, and configuration changes
Collaborate with network engineering teams, facilities, vendors, and third-party partners to resolve wireless-related issues
Deliver regular product and network training sessions for internal teams
Create, review, and maintain technical documentation, including installation guides and configuration instructions
Represent the Service Department on cross-functional project teams for new and existing products, contributing to service planning and documentation reviews
Support ticket-based incident and problem-management workflows, ensuring accurate documentation and timely reporting
Provide on-site technical assistance and customer support as needed
Coordinate service activities and assignments in alignment with team schedules and operational priorities
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Networking, or a related field (or equivalent experience)
Hands-on experience conducting wireless site surveys and RF analysis
At least 2 years of experience supporting enterprise WLAN site surveys and network designs
Strong understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax), RF fundamentals, and wireless security
Experience with wireless survey and troubleshooting tools such as Ekahau, AirMagnet, NetSpot, Spectrum Expert, or Chanalyzer
Solid understanding of TCP/IP networking, VLANs, and routing concepts
Familiarity with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent
Strong problem-solving skills with the ability to communicate technical concepts clearly to diverse audiences
Self-motivated, able to work independently, and comfortable collaborating in a cross-functional environment
Willingness to travel occasionally for field support and on-site assistance
Benefits
Medical, dental, and vision coverage
A 401(k) with company match
Paid time off
Tuition reimbursement
Disability coverage
Flexible spending options
Company
Mindray North America
Mindray North America is a company that develops, manufactures, and markets medical devices worldwide.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
JoAnn Brunetti
Director of Global Corporate Partnerships
Recent News
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