The Westin Las Vegas Hotel & Spa · 7 hours ago
Complex Sr. Event Manager
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
2+ years expHighgate Hotels is a leading real estate investment and hospitality management company with a diverse portfolio of hotels. The Complex Sr. Event Manager is responsible for training and supervising Event Management Managers, coordinating group business, and ensuring high-quality service while meeting financial goals.
Hospitality
Responsibilities
Manage existing accounts and follow up with client re-solicitation to capture future business
Respond to requests by Meeting Planners immediately
Interact with outside planners, vendors for event set-up
Maintain pricing integrity and propose upscale menus for clients
Create, review and revise rooming lists and VIP lists
Manage the function book and adjust space in order to ensure maximum potential revenue
Be visible on the floor and assist staff as needed during functions
Respond to guest complaints in a timely manner
Keep immediate manager fully informed of all problems or matters requiring his/her attention
Work with F&B managers and keep them informed of F&B issues as they arise
Prepare and submit required reports in a timely manner
Know meeting room set-ups and capabilities
Know sleeping room configurations and types
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering
Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.)
Plan and execute holiday and special events in conjunction with the Catering & Event Managers
Use feedback from Meeting Planner evaluations to improve service and quality
Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service
Ensure participation within department for monthly Highgate Hotel team meeting
Lead weekly meetings i.e. BEO, ESS and Resume
Focus team on their role in contributing to the Guest Service and audit scores
Conduct meetings according to Highgate Hotel standards as required by management
Qualification
Required
2 – 5 years of progressive experience in a hotel or as a meeting planner
Must be proficient in Windows, Company approved spreadsheets and word processing
Must have knowledge of F&B preparation techniques, health department rules and regulations, Nevada liquor laws and regulations
Flexible and long hours sometimes required
Weekends and holidays sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Preferred
Marriott Consolidated Inventory System 'CI' experience a plus
Company
The Westin Las Vegas Hotel & Spa
Discover our new spaces, redesigned with a better you in mind.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase