Lucas Metropolitan Housing · 6 days ago
Clerical Specialist - Customer Service
Toledo, OH
Full-time
Onsite
Entry Level
2+ years expLucas Metropolitan Housing is seeking a Clerical Specialist – Customer Service Representative to support the Housing Choice Voucher Program. The role involves providing front-line customer service, responding to inquiries, and assisting staff with clerical duties and reports.
Government Administration
Responsibilities
Responds to telephone, email and in-person inquiries from applicants, participants, landlords and the general public regarding the Housing Choice Voucher Program
Serves as the Housing Choice Voucher Program’s Customer Service Representative and acts as a liaison for Housing Choice Voucher Program staff in responding to inquiries
Tracks inquiries of applicants, participants or landlords for follow up from applicable Housing Choice Voucher Program staff
Prepares specialized reports for monitoring and tracking purposes and activity summarization purposes
Serves as a back-up to Clerical Specialist-Receptionist, duties may include directing office visitors or providing routine information to the public, answering a multi-line phone and distributing mail may be required
Ensures mail is prepared for delivery by Courier, including interoffice and regular postal mail
Serves as a back up to Clerical Specialist (Data Entry) to assist with Request for Tenancy Approval (RFTA) processing for new and unit transfer inspections; reviews result of all inspections using the Agency’s computer programs ensuring data is tracked accurately; generates correspondence relating to adverse actions from unit inspection results and serves as LMH representative during informal hearings
Assists HCVP staff with clerical / secretarial duties and to either provide or collect information from our applicants, clients or landlords
Prepares office correspondence such as letters, forms, reports, and other materials
Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required
Performs other duties as assigned
Qualification
Required
Minimum High School Diploma or GED
Minimum of 2 years of general clerical/administrative and customer service experience
Familiarity with records management and document imaging
Must meet all pre-employment/promotional job-related testing standards
Must possess a valid Ohio or Michigan driver's license and be insurable under the Agency's plan
Strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook)
Satisfactory knowledge of operation of the Public Housing Database Management System
Ability to learn other computer software programs as required by assigned tasks
Ability to adapt to change in performance requirements based on technology
Preferred
Associate's degree in Office Administration or related equivalent
Company
Lucas Metropolitan Housing
Established in 1933, Lucas Metropolitan Housing (LMH) continues to provide affordable housing to adults, seniors and children in its Public Housing, Housing Choice Voucher, Mixed-Income and market rate housing units.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joaquin Cintron Vega
President & CEO
Andy Delaney
CHIEF FINANCIAL OFFICER
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