Help at Home · 8 hours ago
Scheduling Coordinator
Brooklyn, NY
Full-time
Onsite
Entry Level
2+ years expHelp at Home is the nation’s leading provider of high-quality home care services, empowering clients to live independently. The Scheduling Coordinator will manage client and employee schedules, ensuring timely staffing of home care cases and maintaining positive relationships with clients.
Health CareHome Health CareHospitalNursing and Residential CareTherapeutics
Responsibilities
Coordinates client and employee schedules by understanding care plans, schedule frequency and volume of service, and filling open shifts with appropriate caregivers
Communicates weekly with clients regarding satisfaction with employees and service
Monitors for problems, addresses concerns, and nurtures and maintains positive relationships with clients
Communicates regularly with direct care employees, noting good work performance, identifying problems, and communicating issues to the Supervisor
Develops strong working relationships with case managers, support coordinators and care coordinators
Creates and modifies schedules in software timely, keeping schedules up-to-date daily
Participates in staff meetings with the Supervisor and other office staff
Takes call for company after hours as needed and assigned
Identifies and follows through with opportunities to provide services to new clients using positive customer service techniques
May conduct initial interviews with employees
Some light clerical and office duties
Perform other related duties as assigned
Learns and masters the requirements of the rules and regulations of licensure and each of the programs funding the services scheduled
Communicates with the Supervisor those situations involving complaints, incidents, or risk - and specifically reports any known injuries of employees
Qualification
Required
Excellent organizational skills; ability to multitask and manage multiple responsibilities
Strong problem-solving skills
Excellent verbal communication skills, primarily on the telephone
Mature demeanor needed for directing others on cases
Better than average ability to use standard Microsoft Office software and scheduling software
Proficient with Microsoft Office Suite, especially Excel
High school diploma or GED
Minimum two (2) years of previous experience
Previous experience in schedule coordination
Previous experience with working with the elderly and/or disabled or must display a compassionate attitude for that constituent
Valid driver's license
Access to a fully insured, reliable vehicle
Ability to move, transport, or position up to 100 pounds
Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
Ability to communicate effectively and clearly with others to exchange information
Regular travel on a daily or weekly basis required, even in inclement weather
Benefits
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Company
Help at Home
Help At Home provides viable alternative to living in a nursing home or long-term care facility.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-08-25Acquired
Leadership Team
Chris Hocevar
Chief Executive Officer
Ray Smithberger
Chief Operating Officer
Recent News
2025-12-11
Behavioral Health Business
2025-12-06
2025-11-19
Company data provided by crunchbase