Personal Talent Group ยท 8 hours ago
IT Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expPersonal Talent Group is a growing finance/crypto start-up seeking a motivated IT Support Specialist to provide technical support directly to clients. This client-facing role involves assisting users with access, authentication, and general technical issues across various platforms.
Staffing & Recruiting
Responsibilities
Serve as first-level technical support for clients via chat, email, and video calls
Assist clients with account access issues, including password resets, login troubleshooting, and multi-factor authentication support
Troubleshoot and resolve client-facing issues related to websites, dashboards, and web-based applications
Support clients with browser, device, and basic connectivity issues impacting platform access
Manage and administer Front (shared inbox) or similar tools to handle inbound client support requests
Accurately document client issues, resolutions, and recurring problems in the internal knowledge base
Identify patterns in support requests and proactively suggest improvements to reduce friction for clients
Escalate complex technical issues to engineering, product, or senior technical staff as needed
Support client onboarding by guiding users through initial setup, access, and best practices
Assist with client offboarding or account changes as required
Ensure support interactions follow security, privacy, and compliance standards relevant to finance and crypto operations
Provide clear, patient guidance to clients with varying levels of technical expertise
Qualification
Required
2+ years of experience in IT support, technical support, or helpdesk roles (client-facing experience strongly preferred)
Strong troubleshooting skills related to user access, authentication, web applications, and general technical issues
Experience supporting customers in a SaaS, fintech, or crypto environment is a plus
Familiarity with ticketing and support systems (Front, Jira, Zendesk, Intercom, or similar)
Working knowledge of cybersecurity best practices, especially around account access and user authentication
Excellent written and verbal communication skills with a calm, professional, and customer-first approach
Highly organized, able to manage multiple client requests and prioritize effectively
Self-starter who is adaptable and comfortable working independently in a fully remote setting
Benefits
Fully remote work environment with flexible scheduling.
Opportunity to work in a rapidly scaling finance/crypto start-up.
Career growth and professional development opportunities.
Collaborative, innovative, and client-focused team culture.
Company
Personal Talent Group
Luxury Staffing Agency | Nationwide Placement Experts We connect businesses and executives with top-tier talent, including Executive & Personal Assistants, Sales Teams, Customer Support Specialists, Billing Experts, and more.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase