Innovative Systems, Inc. · 7 hours ago
Technical Solutions Engineer [INTERNAL APPLICANTS ONLY]
Pittsburgh, PA
Full-time
Hybrid
Senior Level
5+ years expInnovative Systems, Inc. is seeking a Technical Solutions Engineer to serve as a technical subject matter expert for their products and technology platform. The role involves providing technical support to external clients and internal stakeholders, ensuring seamless integration and support, and collaborating across various teams.
Data ManagementData VisualizationEnterprise SoftwareRisk ManagementSoftware
Responsibilities
Participate in the pre-sales process, i.e. attending prospect demos to develop a common understanding of the customer needs and opportunities, proactively driving a more effective solutions design
Support the RFP process to properly address and respond to technical questions
Serve as the initial point of technical support prior to escalation to engineering teams
Deliver real-time troubleshooting through screen-sharing sessions with customers and internal stakeholders
Analyze complex issues, identify root causes, and coordinate with relevant teams to ensure timely resolution
Maintain comprehensive knowledge of the FinScan platform and associated products
Participate in onboarding calls as a product SME and provide support to Professional Services during implementation
Communicate technical requirements and specific requests to engineering and product management teams
Act as an auxiliary resource during critical engineering deployments or product releases when necessary
Apply foundational coding knowledge to assist with troubleshooting and minor technical tasks
Support API integrations and configuration adjustments as required
Engage directly with customers to resolve complex product issues and assist Technical Customer Experience (TCX) teams in troubleshooting
Deliver exceptional customer service by ensuring timely and effective resolution of issues within established SLAs
Foster strong client relationships through responsiveness and technical expertise
Qualification
Required
Minimum of 5 years of experience working with the FinScan platform or 7 years in a similar technical role
Exceptional customer service and communication skills
Proven ability to troubleshoot issues in real time using collaborative tools
Coding proficiency with at least one programming or scripting language to support scripting, API calls, and other technical tasks
Hands-on experience debugging API's, etc
Strong analytical and problem-solving skills for complex issue resolution
Experience collaborating with engineering, product, and customer success teams
Ability to coach and train junior associates on product functionality
For non-U.S.-based candidates: availability during EU support hours and periodic alignment with U.S. time zones for meetings
Preferred
Experience with AML/KYC compliance solutions or financial technology platforms
Familiarity with data security and regulatory standards (FATF, BSA, GDPR)
Prior experience in a senior technical support or solutions engineering role
Company
Innovative Systems, Inc.
Innovative Systems delivers enterprise data, compliance, integration, and audit solutions through the company’s leading FinScan®, Enlighten®, and PostLocate® brands.
51-200 employees
H1B Sponsorship
Innovative Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Bob Colonna
CEO
Recent News
Government Technology US
2025-10-31
Company data provided by crunchbase