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Clasp · 1 day ago

Customer Success Manager

Boston, MA

Full-time

Hybrid

Mid Level

$110K/yr - $130K/yr

Clasp is a venture-backed startup focused on transforming access to education and career pathways. The Customer Success Manager will serve as a strategic advisor and champion for employer partners, driving engagement and growth while collaborating with various teams to ensure impactful outcomes.

EducationFinanceFinancial Services

Responsibilities

Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity

Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities

Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners

Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state

Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact

Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support

Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work

Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services

Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value

Qualification

Account managementAnalytical skillsProblem-solvingCommunication skillsRelationship-buildingCollaborationResilienceEducation benefitsHealthcare industryAdaptability

Required

Experience in account management, customer success, management consulting, or other client/customer-facing role

Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions

Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences

Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs

Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives

Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company