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Fusion Transport · 9 hours ago

Freight Claims Analyst

United States

Full-time

Remote

Entry Level

1+ years exp

Fusion Transport is a rapidly growing, integrated third-party logistics provider offering customized, technology-enabled supply chain solutions. The OS&D Analyst plays a critical role in managing overage, shortage, and damage-related activities, acting as a liaison between customers and internal teams to ensure timely resolution of issues before they escalate to formal claims.

Freight ServiceSupply Chain ManagementTransportationWarehousing

Responsibilities

Serve as the primary point of contact for customers regarding shortages, damages, missing deliveries, overages, and returns

Respond to inbound calls, emails, and case submissions in a professional, service-oriented manner

Open, track, and manage OS&D cases from initial report through resolution

Provide customers with updates, findings, and next steps throughout the investigation process

Handle all OS&D-related matters prior to formal claim submission, including: Returns coordination, OS&D follow-ups, Dock sweeps for missing deliveries, Proof of delivery and shipment research, Photo and documentation collection

Act as the middle point between customers and warehouse teams to research discrepancies

Partner with warehouse operations to verify inventory, review footage or documentation, and locate missing freight

Ensure all findings are accurately documented and communicated

Maintain detailed case notes, logs, and supporting documentation in internal systems

Request, collect, and organize BOLs, PODs, photos, and inventory reports

Prepare cases for escalation to claims when required

Support audit requests, customer inquiries, and internal reporting needs

Track open OS&D activity, response times, and resolution status

Identify recurring issues and communicate trends to leadership

Support continuous improvement efforts related to discrepancy handling, customer communication, and documentation processes

Qualification

Customer serviceMicrosoft OfficeLogistics experienceAttention to detailClerical skillsCase managementVerbal communicationWritten communicationOrganizational skills