TruNorth Federal Credit Union · 2 weeks ago
Card & Payment Specialist
Ishpeming, MI
Full-time
Onsite
Entry Level
1+ years expTruNorth Federal Credit Union is a $195 million credit union located in Ishpeming, MI, seeking a Card & Payment Specialist to join their growing team. The role primarily involves providing excellent service to credit union members regarding debit and credit cards, processing transactions, and performing various administrative tasks.
BankingFinancial ServicesMobile Apps
Responsibilities
Answer phone calls timely and frequently throughout the day to provide members with prompt and courteous assistance
Assist with account maintenance for IRAs, CDs, and other financial products
Monitor the credit union general email box and online messaging routing member inquiries to other departments as needed
Provide member debit and credit card support including ordering new and replacement cards, lifting card restrictions, and updating card information
Assist members with card questions and disputes of fraudulent activity
Processing card transaction exceptions and other adjustments
Research and resolve member inquiries regarding account statements, disputes, and adjustments
Review various reports, contact members to resolve discrepancies, and update information as needed
Processing incoming and outgoing wire transfers
Prove support for other payment systems such as bill pay and account to account transfers
Assist the Operations team with various administrative tasks such as preparing and mailing letters
Qualification
Required
Strong member service skills with a commitment to delivering a positive member experience
Knowledge of member service and card service functions, products, and credit union services
Working knowledge of credit union policies, procedures, and applicable regulations
Excellent interpersonal, oral, and written communication skills
Strong attention to detail with the ability to maintain accuracy and low error rates
Ability to think critically, solve problems, and exercise good judgment
Ability to work independently, take initiative, and follow established procedures
Ability to maintain a calm, professional demeanor in fast-paced or stressful situations
Demonstrated ability to handle sensitive information with confidentiality
Proficiency in required computer applications including word, excel, email, and web-based systems
Ability to work effectively as part of a team while maintaining a positive and collaborative attitude
Ability to work independently
One year of customer service-related experience
Preferred
Experience in a financial institution
Experience in a call center environment
Post high school education or training
Benefits
Health, Dental and Vision Insurance (Stipend for Waiving Coverage)
Flexible Spending or Health Savings Account
Employer Paid Life Insurance
Employer Paid Short-Term/Long-Term Disability Insurance
10% Employer 401k Retirement Contribution (after 6 months)
Paid Time Off (3 weeks to start, 4 weeks after 1 one year)
Paid Time Off to Volunteer (2 days per year)
Paid Holidays
Tuition Reimbursement
Company
TruNorth Federal Credit Union
TruNorth Federal Credit Union provides banking services such as savings account, loans, credit cards, online and mobile banking services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase