Resident Interface · 8 hours ago
Copy of Product Manager - Collections & Recovery (Fintech/AR)
Tampa, FL
Full-time
Onsite
Mid, Senior Level
3+ years expResident Interface is the industry leader in delinquency management for the rental housing market. As the Product Manager – Fintech / AR & Collections, you’ll lead key parts of our platform that power collections operations and ensure customers have clear visibility into their accounts receivable and recovery performance.
Information Technology
No H1B
Responsibilities
Own the roadmap for collections- and AR-related capabilities across internal tools and the customer-facing platform
Define a long-term product vision for AR visibility, portfolio health, recovery intelligence, workflow automation, and client self-service
Prioritize initiatives based on impact to recovery, client experience, operational efficiency, and compliance
Develop a deep understanding of how property managers, operators, and asset owners think about AR, delinquency, and recovery
Build dashboards, portfolio views, case details, and reporting experiences that become part of their daily workflow
Deliver transparency and confidence through clear UX, reliable data, and strong narratives in the product (what’s happening, why, what it means)
Map and optimize the lifecycle from AR placement through segmentation, contact strategies, agent workflows, QA, payments, and resolution
Modernize legacy processes by standardizing workflows, reducing manual effort, and thoughtfully introducing automation
Partner with Operations and Compliance to ensure changes are practical, scalable, and audit-safe
Run structured discovery with both internal users (agents, supervisors, QA, finance) and external customers
Translate insights into PRDs, user stories, process maps, and clear acceptance criteria
Anchor each initiative in measurable KPIs tied to financial, operational, or customer outcomes
Lead sprint planning, backlog grooming, and roadmap execution with Engineering and Design
Collaborate with Client Services, Onboarding, and Training to ensure new features are well launched, adopted, and understood
Continuously refine the product using feedback from customers, frontline teams, and performance data
Apply an AR/fintech lens to decisions involving payments, disputes, aging, segmentation, and portfolio performance
Work closely with Compliance and Legal to ensure workflows and experiences respect collections regulations and consumer protections
Embed transparency, consistency, and compliance controls into the platform
Partner with Data & Analytics to design both internal metrics (agent productivity, recovery KPIs) and customer-facing reporting (aging, liquidation curves, recovery performance, placement trends)
Use quantitative and qualitative signals to identify bottlenecks, prioritize improvements, and shape the roadmap
Champion a data-informed culture around AR and recovery performance
Qualification
Required
3–6 years of Product Management experience in fintech, AR, lending/servicing, collections, or similarly complex operational domains
Experience building customer-facing products (portals, dashboards, reporting, or analytics) and/or internal workflow tools
Strong analytical skills; comfortable with financial and operational KPIs, dashboards, and behavior data
Demonstrated ability to clarify, simplify, and systematize messy or legacy processes
Excellent communication and documentation skills with strong cross-functional collaboration
Hands-on experience working with engineering teams in an agile environment
Preferred
Experience with AR platforms, collections tooling, case management systems, or workflow engines
Exposure to financial reporting, client dashboards, BI tools, or portfolio analytics
Familiarity with compliance requirements related to collections, servicing, or financial operations
Background or experience in property management, PropTech, rental real estate, or multifamily operations
Understanding of scoring models, segmentation, or treatment optimization
Company
Resident Interface
Rent recovery isn’t one-size-fits-all.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
falconer hudson
Executive Assistant To Chief Executive Officer
Recent News
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