QuikStor · 2 days ago
Training Specialist - QMS
El Segundo, CA, US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
3+ years expQuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system. The Training Specialist – QMS is responsible for designing, developing, and delivering training programs to ensure both QuikStor team members and customers are confident and effective users of QuikStor Management Software (QMS).
Software
Responsibilities
Design and deliver customer-facing training for QMS, including:
Live virtual training sessions and webinars
One-on-one and small-group client training
Train-the-trainer sessions for customer teams
Develop structured training paths for new customers, existing customers, and customers adopting new features
Translate complex system workflows into clear, role-based training for owners, managers, accounting staff, and operations teams
Partner with Implementation and Support to identify training gaps that impact onboarding, adoption, and long-term success
Develop and deliver training for QuikStor team members, ensuring consistent understanding of QMS workflows, terminology, and best practices
Ensure internal teams (Implementation, Customer Success, Support, Sales) are trained and up to date on:
New product releases
Feature enhancements
Workflow changes and known limitations
Support internal release readiness by preparing enablement materials ahead of deployments
Perform training needs assessments by reviewing product documentation, release notes, recordings, and SME input
Design and maintain training assets, including:
Slide decks and facilitator guides
User guides, job aids, and quick reference materials
Video tutorials and recorded webinars
Knowledge checks and supporting documentation
Apply adult learning and instructional design principles (e.g., ADDIE) to create structured, effective training
Continuously update training content as QMS evolves and requirements change
Maintain a centralized training library to ensure consistency across all training materials
Track training attendance, completion, and feedback to measure effectiveness
Identify opportunities to improve training efficiency, clarity, and scalability
Collaborate cross-functionally to ensure training aligns with real-world workflows and customer needs
Qualification
Required
3–5+ years of experience in training, instructional design, learning & development, or customer education (software or SaaS preferred)
Proven experience delivering live training (webinars, workshops, or instructor-led sessions)
Strong ability to translate complex systems into clear, easy-to-follow learning content
Excellent presentation, facilitation, and communication skills
Highly organized with strong attention to detail and the ability to manage multiple training initiatives simultaneously
Comfortable working in environments where processes and systems are evolving
Proactive, self-directed, and comfortable taking ownership without heavy oversight
Preferred
Experience training customers on SaaS platforms, enterprise systems, or operational software
Experience supporting software releases, migrations, or platform rollouts
Industry familiarity: self-storage, property management software, accounting systems, or access control solutions
Company
QuikStor
QuikStor Security & Software provides software and access control products to the self-storage industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase