Baylor Scott & White Institute for Rehabilitation · 1 day ago
Bilingual Customer Service Representative
US-PA-Canonsburg
Full-time
Onsite
Entry Level
1+ years expBaylor Scott & White Institute for Rehabilitation is seeking a Bilingual Customer Service Representative fluent in Spanish and English to support patients and healthcare providers. This full-time, on-site role involves answering calls and emails, resolving billing questions, and ensuring compliance with HIPAA regulations.
Health CareHome Health CareOutpatient CareRehabilitation
Responsibilities
Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
Keep Accurate Records – Document all communications and update internal billing systems
Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information
Qualification
Required
Fluent in Spanish and English (speaking, reading, and writing)
Excellent communication and customer service skills
Comfortable working in a fast-paced, office-based environment
Familiarity with Windows-based computer systems
High School Diploma or GED
Preferred
1+ year of customer service, medical office, or call center experience
Experience with medical billing, insurance, or front desk operations
Familiarity with Windows-based computer systems
Benefits
Health, Dental, Vision Insurance
Life Insurance & Prescription Coverage
401(k) with company match
Paid Time Off (PTO) & Extended Illness Days (EID)
Paid Training & Orientation
Company
Baylor Scott & White Institute for Rehabilitation
Baylor Scott & White Institute for Rehabilitation provides rehabilitation facilities, outpatient therapy, and home health services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darrell Patak
Chief Operating Officer
Antwoin Smith, MSML,MBA-HM,BSN,CRRN,NEBC
Chief Nursing Officer
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