Ryko Solutions · 17 hours ago
Inside Sales Assoc
Frisco, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expRyko Solutions is a leading full-service fluids and systems provider to the vehicle care industry, supporting car wash operators across North America. The Inside Sales Associate will be responsible for growing the Parts business by collaborating with multi-site car wash operators, analyzing customer data, and managing customer inquiries to enhance sales and customer satisfaction.
Information TechnologyLogisticsManufacturing
Responsibilities
Analyze customer’s Parts spend data and identify specific Parts categories where NCS’s value proposition (pricing, product availability) allows it to become the primary supplier
Lead change management efforts to realign buying behavior within assigned accounts by closely collaborating with both NCS’s Account Management and Customer’s teams
Develop strong and trusting relationships with both external and internal stakeholders
Track and report progress on Parts conversion efforts (financial & operational metrics), as well as field questions/requests needed for external/internal review meetings
Address customer inquiries promptly, ensuring a seamless experience and serving as the first escalation point for any Parts related issues
Champion the customer's perspective within the NCS organization, advocating for their needs and ensuring their voice is heard and feedback acted upon
Manage one-off Parts quote requests, collaborating with NCS’s Supply Management team to provide competitive pricing and accurate product availability information
Provide backorder updates (on request) and expedite the resolution of returns/ claims
Qualification
Required
Associate's degree in Business Administration, Marketing, or a related field
2+ years experience in Inside Sales or Customer Service teams, with a proven track record of increasing sales and driving customer satisfaction. Preferably in a $10M+ Parts business for an OEM or a Distributor in the Car Wash, Automotive, HVAC or adjacent industrial goods and services B2B spaces
Proven understanding of Inside Sales and Customer Service principles, and a passion for creating seamless and consistently positive customer experiences
Excellent analytical and problem-solving skills, with superior attention to detail and the ability to interpret data, generate insights, and make informed decisions
Superior communication and presentation skills, both written and verbal, with experience in successfully collaborating cross-functionally
Strong work ethic and commitment to excellence. Understands the work is only truly done when all orders and questions for that day have been reviewed and addressed
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Proficiency in relevant software and technology, namely: Oracle NetSuite (preferred) or similar ERPs, MS Office Suite (Excel, PowerPoint), namely in analyzing and manipulating data, Tableau, ClickUp, Salesforce
Flexibility to adapt to changing priorities and willingness to take on additional responsibilities (as needed)
Perform the responsibilities of the position at a satisfactory performance level
Ability to travel up to 25% (as needed)
Preferred
Experience with Oracle NetSuite or similar ERPs
Benefits
Comprehensive health, dental and vision coverage
Matching 401(k)
Paid time off
And more
Company
Ryko Solutions
Ryko is a brand of car wash systems in North America, offering an integrated, end-to-end clean vehicle solution consisting of equipment, cleaning products, a national technical services organization and consumer marketing programs.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Research and Markets
2025-04-03
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