PATIENT EXPERIENCE ADVISOR jobs in United States
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Cooper University Health Care · 2 months ago

PATIENT EXPERIENCE ADVISOR

positionCAMDEN, NJ
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Cooper University Health Care is committed to providing extraordinary health care, and they are seeking a Patient Experience Advisor. This role serves as the primary source of action for patient or family issues, requiring collaboration with leadership and follow-up on concerns.

Health CareInnovation Management
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H1B Sponsor Likelynote

Responsibilities

The Patient Relations Advisor serves as the primary source of action for any patient or family issue or concern
The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues
The Patient Relations Advisor is responsible for all follow up with the patient or family

Qualification

Customer serviceConflict negotiationAnalytical thinkingData managementService commitmentCultural brokerProfessional mannerCommunicationOrganizational skillsSelf-motivatedFast-paced environment

Required

5 years of customer service, hospital experience preferred
High School Diploma or Equivalent required
Analytical thinking/problem solver
Complaint management
Conflict negotiation
Cultural broker
Self motivated
Data management
Excellent communication/good listening
Professional manner
Respectful
Service commitment to customers
Self-starter requiring limited supervision
Excellent customer service
Patient interaction and organizational skills
Ability to work in a fast-paced environment

Preferred

bachelor's degree preferred

Benefits

Health, dental, vision, life, disability, and retirement
Comprehensive benefits program
Attractive working conditions
Opportunities for career growth through professional development

Company

Cooper University Health Care

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Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.
dateFounded in 1887
location
Camden, New Jersey, USA
people-size10001+ employees
web-link
https://www.cooperhealth.edu/cooper-innovation-center

H1B Sponsorship

Cooper University Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (10)
2022 (12)
2021 (10)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
$0.1M
Key Investors
Foundation For Health Advancement
2023-08-14Grant· $0.1M

Leadership Team

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Anthony Mazzarelli
Co-President / Chief Executive Officer
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Brian Reilly
Chief Financial Officer
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Recent News

NJBIZ
Cooper Health team earns $100K grant to further develop fluid ...
2024-01-19
Company data provided by crunchbase