Hilton Indianapolis Hotel & Suites · 14 hours ago
Assistant Front Office Manager
Greater Indianapolis
Full-time
Onsite
Mid Level
$50K/yr - $50K/yr
3+ years expHilton Indianapolis Hotel & Suites is committed to providing exceptional guest services, and they are seeking an Assistant Front Office Manager to oversee key operational areas. This role involves supervising front desk operations, managing reservations, and ensuring high standards of guest service quality while optimizing hotel profitability.
Hospitality
Responsibilities
Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development
Schedule staff according to labor standards and forecasted occupancy
Maintain department daily/weekly Payroll
Maintain standards of guest service quality
Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
Receive departmental related guest complaints and ensures corrective action is taken
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations
Other duties as assigned by the leader
Qualification
Required
Bachelor's Degree in Management, Hotel Administration, Business or related field
Minimum 1 year experience on night audit, 2 years experience in front desk operations, OR, an equivalent combination of education and experience
Successful completion of a background check is required prior to employment
Company
Hilton Indianapolis Hotel & Suites
We’re in downtown Indianapolis, a short walk from Hilbert Circle Theatre, Indiana Convention Center, and the Circle Centre Mall.
Founded in 2004Indianapolis, Indiana, us
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase