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Concentra · 12 hours ago

Customer Success Specialist with Data Entry

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

Concentra is a healthcare organization serving over 500 medical centers and 130 onsite clinics across the nation. They are seeking a Customer Success Specialist I to support Operations, Sales, and Billing teams with account management and data integrity tasks.

Health CareHospitalMedicalPrimary and Urgent CareTherapeuticsWellness

Responsibilities

Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality

Input data into closed loop propitiatory database system

Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect

Identify missing data points; research and locate necessary information to ensure a complete and accurate entry

Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures

Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements

Build internal relationships with Operations, Sales and Billing departments

Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process

Qualification

Data entryAttention to detailMultitaskingProblem solvingConfidential information handlingService mentalityTeamworkCommunication skillsFlexibilityInitiative

Required

High school diploma or GED equivalent

Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Comfortable with using technology and able to learn new systems/applications

Skilled at multitasking in multiple systems/applications simultaneously

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Effective ability to work in a team environment, as well as independently when required

Effective interpersonal and communication skills a must; ability to read, write, and speak professionally

Comfortable in a high-demand environment

Ability to retain and apply new information quickly