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FirstBank · 15 hours ago

Director Business Analysis & Transformation

St. Louis, MO

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

First Bank is one of the largest independent banks in the U.S., and they are seeking a Director of Business Analysis & Transformation to enhance efficiency and client experience through technology and business operations alignment. This senior leadership role involves managing business analysts, optimizing business processes with AI and automation, and ensuring compliance and performance tracking.

BankingCustomer ServiceFinance

Responsibilities

Serve as the primary engagement point between Technology and all LOB executives

Translate business goals into actionable technology initiatives

Facilitate intake, prioritization, and roadmap planning

Influence and support change adoption across the bank

Lead a team of BAs embedded within lines of businesses

Ensure each BA becomes a subject-matter expert

Standardize discovery, requirements documentation, and process mapping

Develop a professional growth path for Business Analysts

Assess workflows across Retail, Lending, Treasury, Operations Credit Administration & Contact Centers

Identify bottlenecks and inefficiencies

Identify business processes and interactions with data across third-party applications and the bank’s core systems

Facilitate workshops to map current and future states

Build quantifiable improvement targets

Identify AI and automation opportunities

Partner with AI Task Force and IT Architecture

Prioritize AI solutions based on value and feasibility

Measure performance impact across efficiency and experience

Ensure high-quality requirements, user stories, and test plans

Collaborate with Architects, IT, PMO, and Product Owners

Validate solutions and support UAT activities

Maintain alignment between system capabilities and business processes

Translate technical concepts into business insights

Provide ongoing reporting and transparency

Educate business teams on AI and technology enablement

Build trusted partnerships across the enterprise

Ensure redesigned processes meet regulatory requirements

Embed operational controls into workflows

Partner with Information Security, Risk Management, and Compliance on AI governance

Maintain documentation standards

Establish KPIs (cycle time, cost-to-serve, automation adoption, error reduction, etc.)

Maintain performance dashboards for leadership

Track BA and engagement performance across lines of business

Qualification

Business AnalysisProcess EngineeringStakeholder EngagementAIAutomationBanking Industry KnowledgeBusiness Analysis ToolsProcess Mapping ToolsAgile MethodologiesWaterfall MethodologiesLeadership ExperienceAnalytical SkillsChange ManagementCommunication SkillsProblem-Solving SkillsFacilitation Skills