Apply on Employer Site

Spectrum · 1 day ago

Community Outreach Service Activation

United States

Full-time

Remote

Entry Level

2+ years exp

Spectrum provides superior communication and entertainment products for residential and business customers. As a Call Center Service Activation Representative, you’ll guide customers through activating Xumo streaming devices and services, ensuring a smooth experience and empowering them in their digital engagement journey.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Contact customers through outbound and inbound calls to activate Spectrum services

Guide customers through the activation process, troubleshooting issues with various tools and applications

Apply your expertise to ensure successful equipment activations and internet setup

Stay up to date on Spectrum offerings and manage customer escalations effectively

Meet performance targets and collaborate by sharing best practices with your team

Resolve customer complaints while managing multiple calls efficiently

Qualification

Customer service experienceEnglish communicationSales skillsProblem solving under pressureMultitaskingCall managementCable industry

Required

High school diploma or equivalent

2+ years in customer service

Strong English communication skills

Ability to prioritize, organize and multitask

Sales skills like analysis, objection handling, pitching and closing

Customer complaint resolution and call management

Preferred

Ability to maintain confidentiality and solve problems under pressure

Knowledge of cable or telephony industry and services

Familiarity with residential product details

Benefits

Comprehensive pay and benefits package

Rewards employees for their contributions to our success

Supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees