OOCL North America Group ยท 5 hours ago
Ocean Export - Customer Service Representative
Mount Pleasant, SC
Full-time
Onsite
New Grad, Entry LevelOOCL North America Group is one of the world's largest integrated international container transportation and logistics companies. They are seeking an Ocean Export - Customer Service Representative to respond to customer inquiries, manage export bookings, and communicate across functions to ensure customer satisfaction.
Transportation/Trucking/Railroad
Responsibilities
Respond to customer inquiries for export cargo both via email and telephone
Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
Promote utilization of OOCL online tools
Qualification
Required
Respond to customer inquiries for export cargo both via email and telephone
Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
Promote utilization of OOCL online tools
Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment
Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process
All employment is contingent upon the successful completion of a background check
Preferred
Customer Service Experience
Attention to detail, excellent verbal and written communication skills
Capable of managing multiple tasks simultaneously
Knowledge of Microsoft Office Suite
0-25+ years of experience welcome!
Benefits
401k Retirement Plan AND Pension Plan
Paid Vacation days
Paid separate sick days
Paid Personal days off
Medical, Dental, and Vision Insurance
Excellent Growth and Advancement Opportunities
Friendly, Clean, Business Casual Office Environment
Referral bonuses available
Bi-Weekly pay
Tuition Assistance after 12 months
Company
OOCL North America Group
Orient Overseas Container Line (OOCL) is a leading international container transportation and logistics company with a strong presence in North America.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase