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DTSV, Inc. · 1 day ago

Unit Manager - Evenings

Portsmouth, NH

Full-time

Onsite

Mid, Senior Level

4+ years exp

DTSV Inc, through its joint venture LDRM, is dedicated to supporting Alaska Native communities while providing technical support services to federal agencies. The Unit Manager at the National Visa Center will supervise and develop a team, manage hiring processes, and ensure timely delivery of performance data to the U.S. State Department.

Information ServicesInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned

Hire and manage a technically proficient and professionally capable staff throughout the life of the contract

Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services

Suggest process improvements to improve service delivery and performance

Promote innovation, efficiency, and effectiveness

Resolve problems with minimal disruption to the activities being performed under the contract

Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors

You may be required to perform other duties as assigned to advance the business unit’s mission

Additionally, occasional travel may be required

Qualification

Management experienceAnalytical skillsMicrosoft Office proficiencyAdvanced Excel skillsNICE Contact Center softwareProfessional work ethicGeography knowledgeVerbal communicationWritten communicationOrganizational skillsTeam collaboration

Required

Bachelor's degree; or four (4) years of additional experience may be substituted for a Bachelor's degree

Two (2) years of progressive management experience

Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts

Strong verbal and written command of the English language

Excellent written and verbal communication skills

Strong administrative and organizational skills

Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills

Ability to interact with people at all levels

Demonstrate a professional work ethic

Basic understanding of geography

Ability to work independently and collaboratively

Must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance

Must be a U.S. citizen to be considered for the SECRET federal security clearance

Preferred

Experience working with NICE Contact Center Interaction Recording Software

Benefits

401(k), health, dental and vision plans, and other insurances you can use

An Employee Assistance Plan that’s ready when you need it

Paid training and paid time off

Company

DTSV, Inc.

DTSV is a federal government contractor specializing in massive-scale document processing, review, imaging, and workflow management; Records Management of legal documents; FOIA and Declassification document review; Programming and software development services, including leading edge application development for mobile devices.

Founded in 1982

Newport News, Virginia, USA

501-1000 employees