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Medallion Bank · 20 hours ago

Helpdesk Specialist

Salt Lake City, Utah, United States

Full-time

Onsite

Mid Level

3+ years exp

Medallion Bank is an industrial loan bank specializing in consumer loans for recreational vehicles, home improvement, and fintech services. They are seeking a Helpdesk Specialist to provide software, hardware, and network support to users across multiple locations, ensuring high-quality problem resolution and efficient Help Desk coverage.

BankingFinancial ServicesInsuranceSolar

Work & Life Balance

Responsibilities

Provide high quality hardware and software support to Medallion Bank users across multiple office locations

Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements

Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner

Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed

Install, configure, and operate computer hardware and software to help users work effectively

Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations

Capture proper documentation and approvals in accordance with change management procedures

Performs other duties as assigned

Qualification

Active DirectoryMicrosoft Office 365Problem-solvingNetworking systemsHardware supportSoftware supportCommunication skillsSelf-motivatedAttention to detailOrganizational skills

Required

Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required

Minimum 2 years' experience in Active Directory and Office 365 products required

Provide high quality hardware and software support to Medallion Bank users across multiple office locations

Responsible for all Help Desk coverage by providing phone, email, and hands-on support

Ensure consistent and high-quality problem resolution

Install, configure, and operate computer hardware and software to help users work effectively

Participate in onboarding and offboarding employees, including software and hardware setup

Capture proper documentation and approvals in accordance with change management procedures

Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support

Working knowledge of desktop hardware, printers, scanners, and other peripheral devices

Experience with software and hardware inventory, licensing, and warranties

Extensive knowledge of Microsoft Office 365 products and Adobe production software

Excellent written and verbal communication and interpersonal skills

Self-motivated with a strong work ethic

Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills

Must be able to occasionally lift up to 75 pounds